Overview
Work History
Education
Skills
Languages
Timeline
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Emily Loftin

Pierre Part,LA

Overview

3
3
years of professional experience

Work History

Traffic Secretary

23rd Judicial District
Napoleonville, LA
08.2024 - Current
  • Processed documents and materials for dissemination to appropriate parties.
  • Sent and distributed mail and parcels.
  • Handled incoming calls and directed callers to appropriate department or employee.

Front Desk Receptionist

Core Physical Therapy and Sports Performance
Thibodaux, LA
07.2023 - 07.2024
  • Scheduled and confirmed appointments for clients and staff.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted visitors warmly and directed them to correct personnel or office.
  • Managed multi-line telephone system, directing calls to appropriate departments.
  • Assisted with scheduling appointments for clients and visitors.

Customer Service Representative

Performance Auto Body and Collision Center
Plaquemine, LA
05.2022 - 06.2023
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Bachelor of Arts - Interdisciplinary Studies

Nicholls State University
Thibodaux, LA
12-2024

Associate of Arts - Interdisciplinary Studies

Fletcher Technical Community College
Schriever, LA
12-2022

Skills

  • Phone reception
  • Office correspondence
  • Mail distribution
  • Document preparation
  • File management
  • Task prioritization
  • Organization
  • Reception functions
  • Keyboarding skills
  • Appointment scheduling
  • Filing experience
  • Verbal and written communication
  • Digital file management
  • Schedule management
  • Multi-line phone systems
  • Customer service
  • Confidentiality
  • Cross-functional communication
  • Phone etiquette
  • Appointment coordination

Languages

English
Native/ Bilingual

Timeline

Traffic Secretary

23rd Judicial District
08.2024 - Current

Front Desk Receptionist

Core Physical Therapy and Sports Performance
07.2023 - 07.2024

Customer Service Representative

Performance Auto Body and Collision Center
05.2022 - 06.2023

Bachelor of Arts - Interdisciplinary Studies

Nicholls State University

Associate of Arts - Interdisciplinary Studies

Fletcher Technical Community College

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Emily Loftin