Emily Lott
Brownsville,TN
Summary
HR and payroll professional with 10 years of experience in customer service and administrative support for multi-site operations. Expertise in Workday timekeeping, payroll processing, and timeclock troubleshooting. Proven track record in delivering effective training and practical solutions that improve HR processes. Dedicated to ensuring accuracy and efficiency in operations through proactive issue resolution.
Overview
11
11
years of professional experience
Work History
HR Payroll Associate
Westlake Pipe and Fittings
Brownsville, USA
06.2022 - Current
- Processed biweekly payroll for multi-site operations, ensuring 100% accuracy on timesheet data and adjustments.
- Managed garnishments, direct deposits, pay changes, sign-on bonuses, and referral bonuses, ensuring timely and accurate processing.
- Audited incoming payroll data and reconciled discrepancies to uphold compliance and integrity.
- Reviewed and approved payroll-related invoices in collaboration with Finance, maintaining compliance and accuracy in payroll operations.
- Prepared payroll reports, audit trails, and spreadsheets for HR leadership oversight.
- Resolved payroll inquiries and issues for employees and supervisors, enhancing communication and support across departments.
- Supported supervisors with Workday workflows, corrections, and timekeeping challenges.
- Visited multiple Westlake locations to instruct managers and employees on Workday timekeeping system
Human Resources Administrator
Westlake Pipe and Fittings
Brownsville, USA
07.2021 - 06.2022
- Managed HR inquiries, directing calls to appropriate personnel for efficient resolution.
- Assisted supervisors and employees with benefits and onboarding inquiries in Workday and Kronos, enhancing communication and support.
- Monitored attendance and processed disciplinary actions, ensuring accurate employee time approval in Kronos.
- Managed COVID return-to-work documentation and scheduling for all facility employees.
- Oversaw management of headcounts, attendance spreadsheets, HR reports, and compliance documentation to ensure accuracy.
- Organized and updated training records, performance documentation, wage increases, and terminations.
- Entered production data for manufacturing while tracking daily machine changes effectively.
Customer Service Representative
Westlake Pipe and Fittings (LASCO)
Brownsville, USA
11.2015 - 07.2021
- Resolved product and order issues through email, telephone, and mail, maintaining high standards of professionalism and customer satisfaction.
- Processed purchase orders, credits, replacements, and returns for nationwide customers and distributors.
- Cross-trained to support multiple customer service representatives during high-volume periods.
- Coordinated shipments by collaborating with production and logistics teams, ensuring timely delivery to customers.
- Prepared quotes and assembled product binders for sales teams and trade shows, supporting effective sales presentations.
- Utilized AX, Microsoft Dynamics, Paycom, and Microsoft Word to enhance operational efficiency.
Education
Associate of Science - Human Resource Administration
Ashworth College
Norcross, GA06-2027
Skills
- Payroll accuracy
- Workday Timekeeping Expertise
- Payroll Compliance Management
- Timekeeping System Management
- Documentation, Reporting & Excel Tracking
- Problem-Solving & Issue Resolution
- Employee Training Initiatives
- Manager training
- Multi-Shift Relationship Building
- Retention Awareness & Employee Insight
- Employee Engagement & Communication
- Adaptability Under Pressure
- Confidentiality & Employee Trust
- Strong Accountability & Follow-Through
- Direct, Clear, Professional Communication
- Strong attention to detail
- Problem resolution
References
References available upon request.
Timeline
HR Payroll Associate
Westlake Pipe and Fittings
06.2022 - Current
Human Resources Administrator
Westlake Pipe and Fittings
07.2021 - 06.2022
Customer Service Representative
Westlake Pipe and Fittings (LASCO)
11.2015 - 07.2021
Associate of Science - Human Resource Administration
Ashworth College