Nicole Herron
Rockville Centre,NY
Summary
Certified Scrum Master with extensive experience in agile methodologies and team leadership. Proven track record in enhancing collaboration and driving project success through effective sprint planning and agile metrics. Accomplished project manager with over 23 years in banking, specializing in operations, cash management, and fraud review, focused on improving team effectiveness and leadership development. Detail-oriented Payroll Clerk with a proven track record in payroll accuracy and process improvement. Expertise in cross-functional collaboration to resolve discrepancies and streamline operations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Payroll Clerk
Rockville Centre School District
Rockville Centre, NY
02.2026 - Current
- Process bi-weekly payroll for district employees using nVision payroll system, ensuring accuracy and timely disbursement
- Verified timesheets, attendance, and contractual pay rates for instructional and non-instructional staff to ensure accurate payroll processing
- Interpret and review contracts for teachers, teacher aides, teaching assistants, nurses, and clerical staff to ensure accurate salary placement, step increases, and stipends
- Administer and process employee data for the New York State and Local Retirement System, including ERS (Employees’ Retirement System) reporting and compliance
- Prepare and submit retirement enrollments, adjustments, and required documentation in accordance with NYS regulations
- Collaborate with Human Resources and Finance to resolve payroll discrepancies and maintain accurate employee records
- Generated payroll and retirement reports for audits, budgeting, and financial analysis to support organizational financial integrity
CERTIFIED SCRUM MASTER (ACSM)
MUNICIPAL CREDIT UNION
New York, NY
03.2021 - 02.2026
- Enhanced team collaboration through Agile coaching and leadership, fostering stronger communication and teamwork.
- Led Agile ceremonies to ensure smooth sprint execution and project alignment.
- Collaborated with Product Owners to optimize backlog prioritization.
- Resolved team challenges to maintain project flow and self-organization.
- Mentored scrum team members to advance their professional growth and Agile proficiency, contributing to overall team capability.
- Coached cross-functional teams in Agile principles, improving collaboration and alignment across departments.
REGIONAL MANAGER
MUNICIPAL CREDIT UNION
New York, NY
04.2009 - 03.2021
- Led team of over 70 employees to achieve operational goals and enhance team cohesion.
- Established key performance metrics to boost team effectiveness and ensure continuous improvement.
- Managed daily transactions averaging $500,000 and monthly loan volume of $1M, contributing to $12M monthly loan target.
- Conducted audits on Visa debit card issuance, cash management, and compliance of branch reports each month.
- Developed staff performance plans aligned with organizational objectives, driving consistent improvement across teams.
- Developed policy manuals for branch operations and trained staff on various operational systems.
- Coordinated reorganization of call center staff of over 60 employees during conservatorship, ensuring continuity of service and support.
- Analyzed employee productivity metrics and implemented changes for accurate productivity calculations.
- Facilitated one-call resolutions by enabling employees to assist members via phone effectively.
ASSISTANT BRANCH MANAGER/BRANCH MANAGER
MUNICIPAL CREDIT UNION
New York, NY
12.2003 - 04.2009
- Managed a team of over 20 employees, fostering professional growth.
- Supervised daily operations to ensure compliance with US Patriot Act for new account openings.
- Analyzed daily account openings, file maintenance, and large transactions.
- Monitored branch tracking reports, identifying and maximizing cross-selling opportunities.
- Led monthly community outreach initiatives to enhance branch visibility.
- Carried out annual evaluations, monitoring performance year-round.
- Developed comprehensive loan tracking report for each branch location.
- Reviewed CTR reports to ensure regulatory adherence.
Education
Mastering Management Certification -
Baruch College
Manhattan, NY06.2016
Bachelor of Science - Finance
Adelphi University
Garden City, NY05.2000
Associate of Science - Business
Nassau Community College
Uniondale, NY05.1998
Skills
- Payroll processing
- Payroll accuracy
- Timesheet verification
- Payment processing
- Payroll deductions
- Operational planning
- Process evaluation
- Process improvement
- Workforce training
- Project management
- Backlog management
- Cross-functional collaboration
- Team coordination
- Client interaction
- Dispute management
- Team meetings
Certification
- Advanced Certified ScrumMaster (A-CSM) - Scrum Alliance
Certified ScrumMaster (CSM) - Scrum Alliance
Certified Product Owner (CSPO)
Symitar (Jack Henry)
nVision Payroll Software
Smartsheet
Notary Public
St. Agnes Cathedral School Board Member
Volunteer CYO coach
Websites
Timeline
Payroll Clerk
Rockville Centre School District
02.2026 - Current
CERTIFIED SCRUM MASTER (ACSM)
MUNICIPAL CREDIT UNION
03.2021 - 02.2026
REGIONAL MANAGER
MUNICIPAL CREDIT UNION
04.2009 - 03.2021
ASSISTANT BRANCH MANAGER/BRANCH MANAGER
MUNICIPAL CREDIT UNION
12.2003 - 04.2009
Mastering Management Certification -
Baruch College
Bachelor of Science - Finance
Adelphi University
Associate of Science - Business
Nassau Community College