Emily Lozada
Durham,NC
Summary
Accomplished Assistant Manager with a proven track record at Party City, enhancing customer satisfaction and streamlining operations. Expert in money handling and fostering team leadership, I significantly reduced financial discrepancies and mentored staff towards excellence. My approach has always been results-oriented, focusing on achieving and surpassing performance and quality expectations.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Party City
Durham, NC
09.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assistant Manager
Big Lots
Durham, NC
10.2018 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Supervisor
Cambria Hotel
Durham, NC
02.2015 - 10.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Colegio Lázaro
Bayamón , PR05.2005
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Party City
09.2022 - Current
Assistant Manager
Big Lots
10.2018 - 09.2022
Supervisor
Cambria Hotel
02.2015 - 10.2018
Colegio Lázaro