Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Emily Lucas

Fairfield,CA

Summary

Dynamic professional with a proven track record at Big 5 Sporting Goods, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem resolution and staff training. Recognized for fostering a positive work environment and generating repeat business, while maintaining meticulous inventory management.


Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level esthetician position. Ready to help team achieve company goals.


Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Manager

Big 5 Sporting Goods
11.2013 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.

Figure Skating Coach

East West Ice Palace
01.2015 - 03.2020
  • Analyzed moves of skaters to explain correct and incorrect techniques.
  • Evaluated students to match skill levels with appropriate classes.
  • Introduced students to principles of figure skating.
  • Completed continuing education requirements to maintain compliance with coaching standards.
  • Improved skaters jumping, spin, and footwork techniques with consistent coaching and demonstrations.
  • Helped students develop form, timing and style.
  • Choreographed routines for students participating in competitions.
  • Increased skater motivation by setting clear goals, celebrating achievements, and providing constructive criticism when needed.
  • Assisted skaters in developing mental strength strategies to overcome performance anxiety during high-pressure situations.

Education

Esthetician - Esthetics

Coba Academy
Anaheim, CA
04-2025

GED -

Downey Adult School
Downey, CA
06-2011

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Employee scheduling
  • Customer rapport
  • Project management

Certification

  • Licensed Esthetician
  • Certified Assistant Manager, Big 5 Sporting Goods

Timeline

Figure Skating Coach

East West Ice Palace
01.2015 - 03.2020

Assistant Manager

Big 5 Sporting Goods
11.2013 - Current

Esthetician - Esthetics

Coba Academy

GED -

Downey Adult School

Similar Profiles

CREATE PROFILE