Summary
Overview
Work History
Education
Skills
Personal Accomplishments
Certification
Timeline
Generic

Emily Luhrs

Chicago,IL

Summary

Collaborative operations and organizational leader with a track record of driving operational excellence, managing complex projects, and supporting strategic initiatives across multiple departments. Skilled in translating organizational goals into effective systems, policies, and processes while building strong partnerships and empowering teams to succeed. Recognized for thoughtful leadership, responsive problem-solving, and the ability to create high-functioning environments where people, programs, and operations thrive.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Director of Operations

The Chicago Academy For The Arts
01.2022 - Current

Previous Title: Chief of Staff (January 2022-October 2025)

  • Directed operations for a private arts education community, overseeing facilities, safety, compliance, HR administration, transportation, and event management.
  • Streamlined organizational processes and cross-functional coordination to improve efficiency across academic, artistic, and administrative departments.
  • Managed vendor partnerships, contract negotiations, procurement, and facilities projects while serving as primary liaison to building ownership.
  • Ensured compliance with state safety and security requirements through comprehensive training, drills, inspections, and documentation.
  • Led logistics for high-profile institutional events, performances, graduations, and fundraising initiatives serving students, families, and stakeholders.
  • Oversaw employee lifecycle processes, benefits administration, policy development, and organizational communications to support faculty and staff success.

Theatre Educator

The Chicago Academy For The Arts
08.2019 - Current
  • Utilized both classical and contemporary plays as teaching tools to expose students to a wide variety of dramatic literature and styles.
  • Assisted students in applying for college theatre programs or pursuing careers within the performing arts industry post graduation.
  • Supervised students during rehearsals to provide direction to students during practice sessions.
  • Managed after-school drama rehearsal activities, fostering a sense of community among participating students.
  • Assessed student learning to evaluate student learning and progress through tests, performances and portfolios.
  • Attended department meetings and collaborated with other fine arts teachers.
  • Facilitated workshops on various theatre topics such as improvisation, stage presence, and character development, inspiring students'' passion for the arts.
  • Created supportive and inclusive learning environments to foster positive classrooms that support student growth and learning.
  • Created lessons and online testing materials to facilitate remote learning.
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Co-creator: Academy Middle School Summer Theatre Program

Assistant Store Manager

New York Running Company
03.2013 - 12.2014
  • Assisted in recruiting, hiring and training of team members.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.

Sales Associate

Fleet Feet Chicago
03.2015 - 02.2022
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Engaged in friendly conversation with customer to better uncover individual needs and give specialty, technical recommendations.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided exceptional services and pleasant shopping experiences creating lifelong customers.

Theater Actor

Various Regional Theatres
05.2010 - Current

*Selected Onstage Credits

  • Mamma Mia!; Sunday in the Park With George; Joseph and the Amazing Technicolor Dreamcoat; A Christmas Carol; Miracle on 34th Street; Legally Blonde; Hairspray; Arvada Center for the Arts and Humanities, CO
  • Seussical the Musical, Cinderella After the Ball, Pinocchio, Marriott Theatre, IL
  • A Funny Thing Happened On the Way to the Forum; How to Succeed in Business Without Really Trying; Romeo and Juliet; Adventures of Pinocchio (workshop); Love Changes Everything (workshop); The Music of Andrew Lloyd Webber, Weitzenhoffer Theatre, OK
  • The Who's Tommy, Lyric Theatre of Oklahoma, OK
  • The 25th Annual Putnam County Spelling Bee, Backstage Theatre of Breckenridge, CO
  • Baby, the Musical, Cherry Creek Theatre, CO

Youth Theatre Camp Instructor

Wagon Wheel Theatre
06.2017 - 07.2019
  • Directed the summer musicals Children of Eden; Joseph and the Amazing Technicolor Dreamcoat; and Les Miserables for ages 13-18.
  • Wrote, directed and produced an original production for ages 7-12.

Theatre Educator

Denver Center For The Performing Arts
06.2008 - 08.2013
  • Developed summer theatre programming for ages 5-18

Children's Party Entertainer

Premier Princess Parties
02.2015 - 01.2016
  • Delivered memorable experiences through the use of various props, costumes, and interactive games.
  • Utilized improvisation techniques to engage small children.
  • Increased client satisfaction by tailoring performances to suit specific event themes and age groups.
  • Communicated with guests clearly and with good humor to encourage laughter and excitement.

Brand Ambassador

Michael Alan Group
06.2012 - 12.2013
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.

Personal Assistant

Shawn Churchman, Associate Professor
08.2010 - 05.2012

Recruiter

University Of Oklahoma
06.2009 - 08.2009

Product Sampler

Mariano's
02.2015 - 04.2015

Education

Bachelor of Fine Arts - Musical Theatre Performance

University of Oklahoma
Norman, OK
05-2012

Skills

  • Strong Background in Creative Problem Solving
  • Consistent Performance in High Stress Circumstances With Compulsory Deliverables
  • Relationship Building
  • Critical Thinking
  • Time Management
  • Active Listening
  • Policy and procedure modification
  • Service Quality Standards

Personal Accomplishments

Finisher - Over Twenty Races of Marathon Distance or Greater

Finisher - Ten 100 Mile Ultramarathons, including five podium finishes for gender or age group placement

Certification

2026 Leadership
Academy—Future-Ready Leadership: AI,
Teams & Trust

Timeline

Director of Operations

The Chicago Academy For The Arts
01.2022 - Current

Theatre Educator

The Chicago Academy For The Arts
08.2019 - Current

Youth Theatre Camp Instructor

Wagon Wheel Theatre
06.2017 - 07.2019

Sales Associate

Fleet Feet Chicago
03.2015 - 02.2022

Children's Party Entertainer

Premier Princess Parties
02.2015 - 01.2016

Product Sampler

Mariano's
02.2015 - 04.2015

Assistant Store Manager

New York Running Company
03.2013 - 12.2014

Brand Ambassador

Michael Alan Group
06.2012 - 12.2013

Personal Assistant

Shawn Churchman, Associate Professor
08.2010 - 05.2012

Theater Actor

Various Regional Theatres
05.2010 - Current

Recruiter

University Of Oklahoma
06.2009 - 08.2009

Theatre Educator

Denver Center For The Performing Arts
06.2008 - 08.2013

Bachelor of Fine Arts - Musical Theatre Performance

University of Oklahoma