Emily Major
Orchard Park,NY
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Server
New York Beer Project
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Aquatics Instructor
British Swim School
05.2024 - Current
- Cultivated strong relationships with parents, addressing concerns promptly and keeping them informed about their children's progress in friendly, professional manner.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Maintained current CPR/First Aid certifications and participated in ongoing professional development opportunities within aquatics field.
- Implemented engaging drills that challenged swimmers'' abilities while promoting fun learning experiences.
Medical Office Assistant
Orchard Park Dermatology
10.2022 - Current
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Contributed to positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Received and routed laboratory results to correct clinical staff members.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Barback
Wayland Brewing
04.2023 - 12.2023
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Supported event planning efforts for private parties held at establishment, including setup and breakdown of events.
- Streamlined communication, acted as liaison between bar and kitchen staff to ensure timely order fulfillment, leading to improved guest satisfaction
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Server/Beertender
First Line Brewing
05.2022 - 10.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Education
Bachelor of Arts - Psychology
State University of New York At Cortland
Cortland, NY05.2024
High School Diploma -
Orchard Park High School
Orchard Park, NY06.2019
Skills
- Exceptional customer service
- Strong Work Ethic
- Guest Engagement
- Problem-Solving
- Teamwork and Collaboration
- High-volume dining
Timeline
Server
New York Beer Project
05.2024 - Current
Aquatics Instructor
British Swim School
05.2024 - Current
Barback
Wayland Brewing
04.2023 - 12.2023
Medical Office Assistant
Orchard Park Dermatology
10.2022 - Current
Server/Beertender
First Line Brewing
05.2022 - 10.2023
Bachelor of Arts - Psychology
State University of New York At Cortland
High School Diploma -
Orchard Park High School
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