Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Mann

Charlotte,NC

Summary

Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Angry Ales. Excelled in adaptability and teamwork, significantly improving dining experiences through meticulous attention to detail and efficient time management. Mastered POS systems and active listening, contributing to a positive and results-driven service environment. Along with the knowledge obtained in the restaurant industry, an internship with the Statesville Police Department allowed me to further my education outside of restaurants. As a hardworking Student offering full-time work experience and extensive knowledge of core subject matter, being detail-oriented with excellent observational, organizational and communication skills were heightened during the internship.

Overview

5
5
years of professional experience

Work History

Restaurant Server

Angry Ales
06.2023 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Restaurant Server

Apps And Taps
07.2022 - 05.2023
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Internship Student

Statesville Police Department
09.2022 - 12.2022
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Contributed in gathering crime scene evidence such as fingerprints, photographs and physical objects to obtain more complete picture of incident.
  • Thoroughly analyzed criminal information and processed crime scenes.
  • Mentored new personnel to complete tasks accurately by being knowledgeable of laws and procedures.

Smoothie Maker

Fresh Vibes
06.2020 - 03.2022
  • Prepared and served juices and blended drinks.
  • Explained product details to share ingredients, allergens or preparation methods.
  • Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization.
  • Cut, diced and chopped fresh ingredients and toppings for smoothies.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Restaurant Hostess

Ninos
08.2020 - 05.2021
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Restaurant Hostess

Ivans
04.2019 - 08.2019
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Checked in with servers to confirm preparedness before seating customers.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

Associate of Science - Criminal Justice

East Carolina University
Greenville, NC
08.2024

Skills

  • Customer Satisfaction
  • Active Listening
  • Adaptability
  • Teamwork
  • Attention to Detail
  • Time management

Timeline

Restaurant Server

Angry Ales
06.2023 - Current

Internship Student

Statesville Police Department
09.2022 - 12.2022

Restaurant Server

Apps And Taps
07.2022 - 05.2023

Restaurant Hostess

Ninos
08.2020 - 05.2021

Smoothie Maker

Fresh Vibes
06.2020 - 03.2022

Restaurant Hostess

Ivans
04.2019 - 08.2019

Associate of Science - Criminal Justice

East Carolina University
Emily Mann