Emily Mares
Brownsville,TX
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
4
4
years of professional experience
Work History
Youth Care Worker
Southwest Key Programs
Brownsville, Texas
02.2023 - 03.2024
- Taught skills and monitored youth behavior to meet objectives of individualized service plan
- Ensured compliance with program regulations, standards, policies, procedures, and guidelines set forth by state and federal agencies
- Monitored daily activities of youth and documented any changes or issues that arose
- Attended to youth medical and physical conditions to enhance health and well-being.
Customer Service Representative
Maximus
Brownsville, Texas
09.2021 - 01.2023
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Responded to telephone inquiries in a courteous and efficient manner
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Assisted customers with creating Marketplace Insurance applications.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Customer Service Representative Seasonal
Home Depot
Brownsville, Texas
06.2020 - 12.2020
- Assisted customers with product selection by providing detailed information about available products and services
- Delivered personalized customer service relating to questions, returns, and exchange services
- Assisted with stocking and supplying items in various store departments.
Education
Bachelor of Science (B.S.) In Applied Psychology -
Purdue Global University
07.2027
Skills
- Retail Sales
- Customer Service
- Active Listening
- Problem-Solving Ability
- Call Center Operations
- Merchandise Orders and Exchanges
- Microsoft Excel
- Phone Etiquette
- Microsoft Word
- Critical Thinking
- Computer Proficiency
- Bilingual
Personal Information
Title: Customer Service Representative
Languages
- English, Full Professional Proficiency
- Spanish, Full Professional Proficiency
Timeline
Youth Care Worker
Southwest Key Programs
02.2023 - 03.2024
Customer Service Representative
Maximus
09.2021 - 01.2023
Customer Service Representative Seasonal
Home Depot
06.2020 - 12.2020
Bachelor of Science (B.S.) In Applied Psychology -
Purdue Global University
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