Emily Mariotti
Philadelphia
Overview
5
5
years of professional experience
Work History
Claims Adjuster
Progressive
Plymouth Meeting
11.2024 - Current
- Conduct detailed liability investigations by gathering evidence, statements, and reports to establish fault determination.
- Investigate claims against policy language to determine accurate coverage and eligibility.
- Serve as primary contact for all parties, delivering empathetic support and consistent updates during claims processing.
- Mentor claims adjuster trainees on processes and best practices during their onboarding period.
- Organize events and activities as part of the WEE team to boost employee engagement.
Process and Control Specialist
Continental Finance Company
Wilmington
08.2022 - 10.2024
- Reviewed reports daily to ensure proper call center procedures were followed for fee reversals, new card requests, application documents, credit limit increases and billing disputes.
- Reviewed and analyzed data reports to ensure compliance with company policies and regulatory standards.
- Implemented risk assessment strategies to mitigate potential issues within operational processes.
- Trained team members on effective quality control procedures and compliance monitoring techniques.
- Performed system audits to assess operational effectiveness and compliance with established guidelines.
Marketing Intern
Chester County Economic Development Council
Exton
01.2022 - 05.2022
- Conducted research and analyzed trends across social media platforms to inform strategy.
- Developed innovative themes for social media campaigns and presented ideas to supervisors.
- Collaborated with marketing team during weekly meetings to enhance project outcomes.
- Assisted in planning and volunteering at Girls Exploring Tomorrow's Technology Event.
PRSSA Secretary
Public Relations Student Society of America
05.2021 - 05.2022
- Responded to member's questions and concerns
- Sent detailed minutes to members via email
- Notified members about PR job opportunities, events and meetings
- Planned meeting schedules for each semester with board members
- Helped lead and organized a field trip to PR firms in Philadelphia and NYC
- West Chester University of PA
Education
Bachelor of Arts - Communication Studies, Media and Culture Minor
West Chester University of PA
PA05.2022
Skills
- Critical thinking
- Problem-solving
- Customer service
- Active listening
Websites
Timeline
Claims Adjuster
Progressive
11.2024 - Current
Process and Control Specialist
Continental Finance Company
08.2022 - 10.2024
Marketing Intern
Chester County Economic Development Council
01.2022 - 05.2022
PRSSA Secretary
Public Relations Student Society of America
05.2021 - 05.2022
Bachelor of Arts - Communication Studies, Media and Culture Minor
West Chester University of PA