Summary
Overview
Work History
Education
Skills
Disc Jockey
Languages
Timeline
Generic

Emily Marrero

Kissimmee,FL

Summary

Driven professional with a track record of enhancing customer satisfaction and streamlining operations at Amazon. Skilled in customer service and time management, demonstrated through effective multitasking and commitment to excellence. Excelled in team collaboration and safety, ensuring memorable guest experiences at Marriott Vacations Worldwide. Proven ability to leverage computer skills and cash handling to improve service delivery and operational efficiency at Mc'Donalds. Highly efficient housekeeper well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

10
10
years of professional experience

Work History

Associate

Amazon
05.2021 - 06.2024
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Scanning packages and building a well built palet.
  • Loading and unloading palets

Housekeeper

Marriott Vacations Worldwide
08.2018 - 03.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Have a good communication with guests, always smile, make the guest feel at home, and make their stay memorable. A stay to remember.

Housekeeper

Hilton Grand Vacations Club
02.2016 - 01.2018
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Have a good communication with guests, always smile, make the guest feel at home, and make their stay memorable. A stay to remember.

Food Service Worker

McDonald's
01.2014 - 01.2016
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.

Education

High School Diploma -

Barringer High School
Newark, NJ
06.1994

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Customer interaction
  • Cash Handling
  • Workplace Safety

Disc Jockey

I am a DJ at El Coqui Sports Bar Restaurant in Kissimmee, FL. I interact with customers through a microphone, play a variety of live mixes of music, and make sure they had a night to remember.

Languages

Spanish
Native or Bilingual

Timeline

Associate

Amazon
05.2021 - 06.2024

Housekeeper

Marriott Vacations Worldwide
08.2018 - 03.2021

Housekeeper

Hilton Grand Vacations Club
02.2016 - 01.2018

Food Service Worker

McDonald's
01.2014 - 01.2016

High School Diploma -

Barringer High School

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Emily Marrero