Emily Martin
Powell,WY
Summary
Proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
17
17
years of professional experience
Work History
Owner
ELM Diesel Truck Repair LLC
Powell, WY
06.2023 - Current
- Oversaw daily operations of diesel truck repair, ensuring high-quality service and customer satisfaction.
- Manage financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established foundational processes for business operations.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed invoices and payments in line with company policies and procedures.
Patient Access Team Lead
Billings Clinic
Cody, WY
01.2014 - 06.2023
- Led patient access team in optimizing scheduling processes and enhancing patient experience.
- Trained and mentored staff in compliance with regulatory guidelines and customer service standards.
- Oversaw daily operations, ensuring accurate registration and insurance verification for all patients.
- Coordinated with clinical teams to streamline patient admissions and discharge processes effectively.
- Proactively resolved patient complaints and grievances by addressing the root cause of the issue and implementing corrective measures to prevent future occurrences.
- Managed a team of Patient Access Specialists, ensuring proper training and adherence to policies and procedures.
Customer Service Cashier
Weis Markets
Manheim, PA
01.2009 - 06.2013
- Processed customer transactions efficiently, ensuring accurate cash handling and change management.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Maintained knowledge of store products, promoting sales through effective communication and product recommendations.
- Collaborated with team members to streamline checkout processes, improving overall efficiency during peak hours.
- Trained new cashiers on operational procedures and customer service standards, fostering a supportive learning environment.
- Resolved customer complaints promptly, utilizing conflict resolution skills to maintain satisfaction and loyalty.
- Monitored cash register functions for errors or discrepancies, ensuring compliance with company policies and procedures.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
High School Diploma -
Penn Manor High School
Millersville, PA05-1999
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Team oversight
- Attention to detail
- Customer service
- Scheduling
- Goal setting
Timeline
Owner
ELM Diesel Truck Repair LLC
06.2023 - Current
Patient Access Team Lead
Billings Clinic
01.2014 - 06.2023
Customer Service Cashier
Weis Markets
01.2009 - 06.2013
High School Diploma -
Penn Manor High School