Emily Martinez
Houston,TX
Summary
Detail-oriented Receptionist with extensive experience in front office operations and managing multiline phone systems. Demonstrates strong organizational skills and effective multitasking in high-pressure environments. Contributed to enhanced administrative efficiency and improved customer service experiences.
Overview
9
9
years of professional experience
Work History
Treatment Coordinator/ Clinical Assistant
Ava Orthodontics & Invisalign
Houston, TX
03.2025 - Current
- Coordinated patient treatment plans with orthodontists and dental staff.
- Facilitated communication between patients, orthodontists, and insurance companies.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Managed patient appointments and scheduling for efficient workflow.
- Managed patient records and scheduled appointments using dental software systems.
- Assisted dentists during procedures and ensured patient comfort throughout treatment.
- Aided in clinical care and maintained patient well-being across several areas and locations.
- Performed administrative duties such as filing insurance claims forms or preparing reports.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized and arranged trays with necessary instruments for dental procedures.
- Conducted essential laboratory tasks like pouring impressions and trimming models to ensure accurate dental work.
- Maintained a clean and sterile environment to provide a welcoming atmosphere for patients.
Pharmacy Technician Trainee
PREFERRED PHARMACY
Houston, TX
11.2022 - 11.2024
- Maintained accurate inventory levels of all drugs stored in pharmacy
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
- Verified insurance coverage for medications
- Utilized computer systems to enter patient information, fill prescriptions, process payments and update records accurately and timely.
- Created and updated customer profiles in pharmacy computer systems, ensuring accurate records of demographics, allergies, and medications
- Demonstrated excellent customer service skills while assisting customers with their prescription needs.
- Provided exceptional customer service while assisting customers with prescription needs, enhancing customer satisfaction
- Developed strong relationships with healthcare professionals in order to ensure best possible outcomes for patients.
- Ensured compliance with all applicable federal and state laws governing pharmaceutical services operations.
- Organized workstations for efficient workflow throughout the pharmacy.
- Answered pharmacy telephones to respond to questions or requests.
- Collected detailed patient information from insurance companies to ensure accurate records. by communicating with insurance companies. to retrieve patient information.
Front Desk Receptionist
HARRIS COUNTY PUBLIC HEALTH WIC CLINIC
Baytown, TEXAS
10.2020 - 04.2022
- Greeted and welcomed visitors professionally while juggling multiple tasks to enhance visitor experience.
- Managed incoming calls, directing them to appropriate staff or taking detailed messages to ensure effective communication.
- Maintained organized front desk area, ensuring all forms were current and accessible for visitors to streamline check-in process.
- Maintained tidy, presentable reception area with necessary stationery and materials.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations.
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
- Ensured that all safety protocols were followed according to established guidelines.
Team Member
CHICK-FIL-A
Houston, TEXAS
09.2017 - 09.2019
- Collaborated with team members to enhance overall productivity and streamline operations
- Provided customer service support to ensure satisfaction
- Greeted customers upon entering the store with friendly demeanor
- Developed positive customer relationships through friendly greeting and excellent service
- Participated in training sessions for new employees
- Contributed to team meetings by sharing insights and strategies for continuous improvement
- Maintained a clean and organized work area throughout shift
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
- Cultivated positive customer relationships through friendly greetings and attentive service
- Participated in team meetings to discuss strategies for improvement
- Uphold high standards of productivity and quality in operations
- Built and maintained working relationships with peers and upper management
Education
High School Diploma -
Clear Lake High School
TXSkills
- HIPAA
- Patient Record Management
- Insurance verification
- Scheduling
- Tech-Savvy
- Organizational skills
- Team Collaboration
- Staff Development
- Verbal communication
- Patient Communication
- Communication skills
- Professional attitude
Timeline
Treatment Coordinator/ Clinical Assistant
Ava Orthodontics & Invisalign
03.2025 - Current
Pharmacy Technician Trainee
PREFERRED PHARMACY
11.2022 - 11.2024
Front Desk Receptionist
HARRIS COUNTY PUBLIC HEALTH WIC CLINIC
10.2020 - 04.2022
Team Member
CHICK-FIL-A
09.2017 - 09.2019
High School Diploma -
Clear Lake High School