Emily Masemola
Miami Beach,FL
Summary
With my background in the hospitality industry and cheerful personality I provide a authentic experience for my clients. I strive for exceeding guest satisfaction and ensuring a smooth operation from start to finish.
Overview
7
7
years of professional experience
Work History
Catering Sales Coordinator
The Ritz Carlton South Beach and Bal Harbour
Miami Beach, FL
10.2023 - Current
- Developed and maintained relationships with potential clients through calling, emails, and meetings.
- Nominated for Employee of the 1st Quarter
- Prepared client proposals, contracts, menus and invoices in a timely manner.
- Provided excellent customer service by responding promptly to inquiries via phone or email.
Fuego Y Mar Hostess
The Ritz-Carlton Hotel Company
Miami Beach, FL
01.2023 - Current
- Established floor plan and implemented smooth operations and organization processes
- Exceeding site inspection expectations with attention to detail and ensuring all preparation is completed prior.
- Making sure our guest feel warm and welcomed
- Building consistent rapport with clients
- Booking appointments, building clientele and retaining their business with excellent service.
Assistant Manager
Pura Vida
Miami Beach, FL
01.2021 - 10.2022
- Completing tasks efficiently and effectively
- Managing the kitchen and showing leadership
- Recipe developer
- Food preparation for multiple locations
- Logging invoices into Accounts Payable
J1 Student
EL MONTE SAGRADO RESORT
Taos, NM
04.2019 - 06.2020
- Following basic kitchen etiquette
- Maintaining a clean and safe environment
J1 Student
Setai Hotel
Miami Beach, FL
03.2017 - 03.2018
- Assistant to the Executive chef
- Achieved Employee of the 4th Quarter
- Time management and multitasking skills in high volume restaurant
- Attention to detail and creating methods to enhance customer experience
Education
Bachelor of Arts - Culinary Arts
International Hotel School
Johannesburg, South Africa2018
Skills
- Guest Engagement
- Customer Service
- Event Planning and Reservations Management
- Memorizing orders
- Point of Sale System (Open Table) and Microsoft office
- CI/TY
Timeline
Catering Sales Coordinator
The Ritz Carlton South Beach and Bal Harbour
10.2023 - Current
Fuego Y Mar Hostess
The Ritz-Carlton Hotel Company
01.2023 - Current
Assistant Manager
Pura Vida
01.2021 - 10.2022
J1 Student
EL MONTE SAGRADO RESORT
04.2019 - 06.2020
J1 Student
Setai Hotel
03.2017 - 03.2018
Bachelor of Arts - Culinary Arts
International Hotel School
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