EMILY MASON
GLENDALE,AZ
Summary
As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
01.2025 - Current
- Led daily store operations, supervising team members to uphold service and operational standards.
- Coached employees on customer service and product knowledge, enhancing adherence to company procedures.
- Resolve customer concerns and support store leadership with performance goals.
- Resolved customer concerns, supporting store leadership in achieving performance goals.
Shift Supervisor
The Coffee Bean & Tea Leaf
01.2023 - 02.2025
- Supervised shifts, delegated tasks, and ensured smooth daily operations.
- Trained team members and reinforced service and operational standards to enhance team capability.
- Resolved customer concerns, managed cash responsibilities, and executed inventory and opening/closing procedures.
Assistant Fitness Manager
EOS Fitness
01.2022 - 01.2024
- Facilitated department operations, led staff, enhanced member experience, and achieved sales goals.
- Trained team members on effective customer service techniques.
- Led team training initiatives to enhance member engagement and retention strategies.
- Developed and implemented operational procedures to streamline daily fitness center activities.
- Managed scheduling for staff to ensure optimal coverage during peak hours.
Customer Service Representative
Target
11.2020 - 05.2022
- Delivered exceptional customer service and streamlined front-end operations in fast-paced retail environment.
- Addressed customer issues effectively while collaborating with leadership and team members to enhance service delivery.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained new team members on product knowledge and customer service techniques.
- Collaborated with cross-functional teams to streamline service processes and reduce wait times.
Education
High School Diploma -
Mountain Ridge High School
Glendale, AZ05-2022
Skills
- Operational management
- Team leadership
- Organizational coordination
- Inventory and logistics coordination
- Workforce development
- Employee performance evaluation
- Client satisfaction management
- Sales assistance
- Data analysis
- Effective conflict resolution
- Workforce engagement
- Interpersonal communication
Personal Information
Title: MANAGEMENT & OPERATIONS PROFESSIONAL
Timeline
Shift Supervisor
Starbucks
01.2025 - Current
Shift Supervisor
The Coffee Bean & Tea Leaf
01.2023 - 02.2025
Assistant Fitness Manager
EOS Fitness
01.2022 - 01.2024
Customer Service Representative
Target
11.2020 - 05.2022
High School Diploma -
Mountain Ridge High School