Emily Matthews
Alpharetta,GA
Summary
Dedicated customer service professional with a history of meeting company goals utilizing consistent and proven practices. Skilled in working under pressure and adapting to new situations and challenges to deliver the best experience for customers and peers.
Overview
8
8
years of professional experience
Work History
Store Manager
Starbucks Coffee Company
03.2019 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge
- Scheduled and staffed multiple different stores using labor and availability assessments
- Spearheaded and led multiple 3rd place Deescalation training sessions with employees and peers
- Oversaw 12 stores while taking on a temporary District Manager role and managing a team of store managers and peers
Mental Health Associate
Peachford Behavioral Health
03.2019 - 04.2021
- Conducted group therapy sessions to facilitate open communication, peer support, and personal growth among patients.2`
- Ensured compliance with all regulatory requirements, maintaining accurate records and adhering to confidentiality guidelines.
- Implemented behavior modification strategies to improve patients'' daily functioning and independence levels.
- Maintained a safe environment for all residents by implementing risk management protocols when needed.
Shift Supervisor
Starbucks Coffee Company
05.2016 - 03.2019
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Bachelor of Science - Family And Human Development
Arizona State University
Tempe, AZ05.2019
Skills
- Operations Management
- Talent Recruitment
- Customer Service
- Loss Prevention
Timeline
Store Manager
Starbucks Coffee Company
03.2019 - Current
Mental Health Associate
Peachford Behavioral Health
03.2019 - 04.2021
Shift Supervisor
Starbucks Coffee Company
05.2016 - 03.2019
Bachelor of Science - Family And Human Development
Arizona State University
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