Emily McDonald
Frederick,CO
Summary
Skilled administrative team member with in-depth understanding of office standards. Practiced problem-solver with friendly and caring mentality and excellent communication skills. 5 years of expertise in customer service and inner-office operations. 1 year insurance verification and benefits analyst experience. Peers will say I'm very detail and attention oriented with a love to create a positive working atmosphere and help wherever I can.
Overview
6
6
years of professional experience
Work History
Recruiting Coordinator
TERRA Staffing Group
Broomfield, CO
07.2023 - Current
- Completed candidate interviews
- Made external calls to skilled candidates for current openings
- Screened candidates for specific positions to ensure they would be a good fit and moved to next steps in the hiring process
- Generated new talent through Indeed and lead calls
- Maintained accurate records of all recruitment activities in applicant tracking system.
Office Coordinator
TERRA Staffing Group
Broomfield, CO
12.2022 - 07.2023
- Completed employee onboarding process
- Managed a multiline phone system for incoming calls
- Helped the flow of internal and external candidate and client communication
- Scheduled interviews and managed interview calendar
- Pulled and followed up on weekly reports
Scheduling Coordinator/Imaging Specialist
Stoll Orthodontics
Thornton, CO
01.2022 - 12.2022
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Verified insurance and coverage
- Pulled and organized requested documentation from and for outside offices.
- Mastered digital photographic processes and edited then uploaded all photos and x-rays to patient's chart
- Sterilized dental instruments
Assistant Teacher
Kiddie Academy of Erie
Erie, CO
01.2021 - 12.2021
- Monitored children in classroom spaces, common areas and on playground to maintain optimal safety
- Encouraged students to interact positively and calmly solve disputes
- Managed general housekeeping duties handling feeding, diapering and cleanup tasks.
- Supported children's emotional and social development with one-on-one attention.
- Used clear communication and professionalism to develop constructive relationships with families.
Receptionist/ Instructor
Ohana Martial Arts Academy
Firestone, CO
11.2017 - 12.2020
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Answered incoming calls and made outbound calls
- Maintained front office daily operations
- Instructed students in martial arts skills and demonstrated appropriate use of techniques
- Maintained full schedule of classes for groups of different ability levels and end goals
Education
Undergraduate Certificate - General Management
University of Phoenix
Phoenix, AZ07.2022
High School Diploma -
Erie High School
Erie, CO12.2020
Skills
- Customer Service and Satisfaction
- Multiline Phones
- Internal and External Communication
- Time Management
- Scheduling and Calendar Management
- Equipment Sterilization
- Insurance Plan Verification
- Interviewing and Recruitment
Timeline
Recruiting Coordinator
TERRA Staffing Group
07.2023 - Current
Office Coordinator
TERRA Staffing Group
12.2022 - 07.2023
Scheduling Coordinator/Imaging Specialist
Stoll Orthodontics
01.2022 - 12.2022
Assistant Teacher
Kiddie Academy of Erie
01.2021 - 12.2021
Receptionist/ Instructor
Ohana Martial Arts Academy
11.2017 - 12.2020
Undergraduate Certificate - General Management
University of Phoenix
High School Diploma -
Erie High School
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