Emily McFarland
Derry,NH
Summary
Compassionate Service Advocate recognized for high productivity and efficient task completion. Excels in communication, empathy, and problem-solving, with the ability to handle difficult situations effectively. Skilled in data entry and advanced computer knowledge.
Overview
4
4
years of professional experience
Work History
Direct Service Advocate
Thrive Survivor Support Center
Concord, NH
01.2024 - Current
- Answered crisis line calls, website inquiries, and emails from individuals seeking information related to legal, housing, and mental health-related services.
- Provided accompaniment to forensic interviews, court hearings, hospitals, and in-office meetings to provide information and counseling services to survivors of domestic and sexual violence.
- Retained confidentiality when working with and speaking to clients under RSA 173-C:1.
- Completed data entry and documentation accurately and on time, while effectively managing client caseloads.
- Accurately described the key elements of court orders such as Domestic Violence Protection Orders, Stalking Protective Orders, and parenting petitions to clients over the phone and in person.
Shift Lead
Dunkin' Brands
Derry, NH
06.2021 - 01.2024
- Checked orders for quality and completeness.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
Education
Master of Science - Criminal Justice
Southern New Hampshire University
Manchester, NH11-2025
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NH11-2023
Skills
- Decision-making skills
- Complex Problem-solving
- Collaboration and teamwork
- Research proficiency
- Confidentiality maintenance
- Emotional Support
- Excellent data entry
- Multitasking capacity
- Active listening
- Professional communication
- Attention to detail
Accomplishments
https://meritpages.com/emilymcfarlandedu
References
References available upon request.
Timeline
Direct Service Advocate
Thrive Survivor Support Center
01.2024 - Current
Shift Lead
Dunkin' Brands
06.2021 - 01.2024
Master of Science - Criminal Justice
Southern New Hampshire University
Bachelor of Science - Business Administration
Southern New Hampshire University
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