Sarah Butler
Pittsburgh,PA
Summary
Accomplished professional adept in office administration and client communication. Excelled in enhancing operational efficiency and client satisfaction through innovative workflow solutions and empathetic support. Skilled in data interpretation and maintenance coordination, demonstrating a strong work ethic and exceptional teamwork abilities. Achieved significant improvements in productivity and service quality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills.
Overview
1
1
Language
12
12
years of professional experience
Work History
Direct Service Advocate
Women's Center and Shelter of Greater Pittsburgh
Pittsburgh, PA
01.2026 - Current
- Provided crisis intervention support to clients, ensuring a safe environment and immediate assistance.
- Trained new staff on operational protocols, fostering consistency in client support practices.
- Advocated for client rights and resources within community networks, expanding support systems available to clients.
- Handled escalations professionally, demonstrating composure under pressure while finding satisfactory solutions for both parties involved.
- Managed high call volumes on our emergency hotline while maintaining quality service standards and positive customer interactions.
Daytime Shelter Program Assistant Manager
Women's Center and Shelter of Greater Pittsburgh
Pittsburgh, PA
10.2024 - 01.2026
- Coordinated client intake processes to ensure timely service delivery.
- Developed and maintained resource databases for community support services.
- Streamlined communication between staff and clients, improving response times.
- Implemented feedback mechanisms to enhance program effectiveness and client satisfaction.
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Implemented centralized record-keeping system to improve overall data accuracy and accessibility for team members.
Military Legal Administrative Assistant
Portsmouth Naval Hospital
Portsmouth, VA
02.2019 - 06.2020
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Facilitated clear communication between clients and JAG by acting as a liaison to ensure all parties were informed of updates or changes.
- Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
- Scheduled and coordinated meetings between legal teams and clients.
- Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Developed efficient filing systems for legal documents resulting in reduced retrieval times and increased productivity.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Increased productivity by anticipating attorney needs and providing proactive support in various administrative tasks.
- Safeguarded confidential information with strict adherence to privacy policies and professional discretion.
- Enhanced client satisfaction with efficient scheduling and coordination of appointments, meetings, and conferences.
Support Staff Coordinator
Portsmouth Naval Hospital SARP
Portsmouth, VA
03.2018 - 03.2019
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Served as a liaison between patients, families, healthcare providers, and community resources to ensure seamless transitions throughout the continuum of care.
- Mentored junior staff members, providing guidance on best practices in rehabilitation coordination and case management.
- Boosted patient satisfaction rates through empathetic listening and personalized attention during therapy sessions.
- Managed a diverse caseload of patients with various diagnoses, tailoring treatment approaches to individual needs.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Coordinated transportation for patients to and from several weekly meetings throughout the Hampton Roads area.
- Managed a team of 15 drivers to ensure patients received highest standard of care and safety when traversing to their meetings.
Incoming Staff Coordinator
United States Navy, USN
Portsmouth, VA
03.2018 - 02.2019
- Streamlined the scheduling process for more efficient time management and improved employee satisfaction.
- Coordinated cross-departmental projects, ensuring timely completion and integration of initiatives.
- Facilitated conflict resolution between team members through mediation and open communication channels, maintaining a healthy work environment.
- Boosted overall team productivity by identifying inefficiencies in workflows and implementing targeted strategies for improvement.
- Developed customized workflow solutions based on individual staff abilities, increasing efficiency across the board.
- Maintained accurate personnel records for all employees, ensuring confidentiality while adhering to legal requirements.
- Served as a liaison between upper management and staff teams, effectively communicating expectations while addressing concerns.
- Entered data, generated reports, and produced tracking documents.
Sonar Technician
United States Navy, USN
Norfolk, VA
06.2014 - 03.2017
- Analyzed multiple data inputs across active and passive acoustic, Expendable Bathythermograph (XBT) and tactical oceanographic.
- Maintained detailed records of sonar equipment maintenance, repairs, and upgrades for efficient tracking purposes.
- Conducted thorough analysis of acoustic data, contributing to successful missions and overall team objectives.
- Enhanced situational awareness for crew members by providing timely updates on relevant underwater activity detected via sonars.
- Conducted passive and active sonar searches for suspected targets.
- Adjusted equipment and system filters to mitigate biological and environmental impacts on acoustic data.
- Ensured accuracy in all readings by strictly adhering to established protocols for data collection and analysis.
- Increased sonar equipment efficiency by performing regular maintenance and troubleshooting tasks.
Education
Bachelor of Arts - Political Science
Georgia Southern University
Savannah, GA05-2024
Skills
- Office Administration
- File Organization
- Microsoft Office
- Client service and support
- Client Communication
- Fast Learner
- Document Editing
- Task Prioritization
- Documentation skills
- Safety and Confidentiality Regulations
- Recordkeeping requirements
- Military experience
- Strong Work Ethic
- Teamwork and Collaboration
- Customer Service
- Works Well Under Pressure
- Creative Thinking
- Interpersonal Skills
- Analytical Thinking
- Quality Control
- Peer Mentoring
Languages
German
Limited Working
Timeline
Direct Service Advocate
Women's Center and Shelter of Greater Pittsburgh
01.2026 - Current
Daytime Shelter Program Assistant Manager
Women's Center and Shelter of Greater Pittsburgh
10.2024 - 01.2026
Military Legal Administrative Assistant
Portsmouth Naval Hospital
02.2019 - 06.2020
Support Staff Coordinator
Portsmouth Naval Hospital SARP
03.2018 - 03.2019
Incoming Staff Coordinator
United States Navy, USN
03.2018 - 02.2019
Sonar Technician
United States Navy, USN
06.2014 - 03.2017
Bachelor of Arts - Political Science
Georgia Southern University