Emily McRae

Pelham,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

year of professional experience

Work History

Kennel Technician/Customer Service Representative

Statesboro Bulloch Regional Veterinary Hospital

Statesboro, GA

10.2021 - 12.2021

Protected animals from care errors by maintaining clear and secure tags.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Followed pet care instructions for dietary needs and medication regimens.
Responded to customer requests for products, services and company information.
Delivered prompt service to prioritize customer needs.

Shift Leader

Walgreens

Pelham, GA

08.2020 - 07.2021

Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Enforced company policies and regulations with employees.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

Associate of Science -

Albany State University

Albany, GA

2024

Skills

Creative Problem Solving
Understanding Customer Needs

Issue and Complaint Resolution
Customer Account Management

Timeline