Emily Meador
Ocala
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Specialist
HSN
06.2023 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions while demonstrating empathy.
- Answer a high volume of calls while still assisting customers to the best of my ability.
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and provided account information to customers as requested.
- Managed timely and effective replacement of damaged or missing products.
- Educated customers about billing, payment processing and support policies and procedures.
- Met and/or exceeded company KPI's.
Self Employed
Self Employed
01.2020 - 06.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Managed customer service inquiries and complaints for customer satisfaction.
- Established and maintained e-commerce website to promote and sell products.
- Negotiated with suppliers to secure best prices for products.
- Managed financial tracking, inventory coordination and social media marketing.
Accounts Payable Clerk
Sumitomo Electric Wiring Systems
09.2019 - 04.2020
- Prepared vendor invoices and processed weekly payments.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Kept vendor records up to date and ensured information was accurate.
- Maintained good working relationships with vendors and resolved disputes.
- Code and entered invoices into ERP-LX software.
Bookkeeper
Hobdy, Dye, and Read, Inc.
03.2010 - 01.2019
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all company protocols.
- Maintained and processed invoices, deposits, and money logs.
- Assisted customers with inquiries as well as entered financial contracts for customers purchasing equipment.
- Processed finance contracts for customers.
- Maintained inventory for parts as well as equipment.
- Bank Reconciliations.
- G/L Account Reconciliations
Education
High School Diploma -
Allen County Scottsville High School
Scottsville, KY01-2006
Skills
- Complaint resolution
- Excellent written and oral communication
- Call center experience
- Customer service
- Good communication skills
- De-escalation techniques
- Prior small business owner expertise
Timeline
Customer Service Specialist
HSN
06.2023 - Current
Self Employed
Self Employed
01.2020 - 06.2023
Accounts Payable Clerk
Sumitomo Electric Wiring Systems
09.2019 - 04.2020
Bookkeeper
Hobdy, Dye, and Read, Inc.
03.2010 - 01.2019
High School Diploma -
Allen County Scottsville High School
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