Open To Work
Emily Means
Florence,AL
Summary
Ambitious,determined while equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
13
13
years of professional experience
2010
2010
years of post-secondary education
1
1
Certification
Work History
Receptionist
Choice Hotels
Sheffield, AL
09.2024 - 12.2025
- Greeted and assisted guests with check-in and check-out processes.
- Managed phone calls and directed inquiries to appropriate departments.
- Maintained accurate records of guest reservations and special requests.
- Kept front and bathrooms cleaned and tidy
- Kept front and windows cleaned
- Kept up with coffee station
- Coordinated with housekeeping to ensure room readiness for guests.
- Provided information about local attractions and hotel amenities to guests.
- Handled guest complaints with professionalism and empathy.
- Processed payments and maintained cash register accuracy during shifts.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Breakfast Attendant
Choice Hotels
Florence, AL
12.2022 - 01.2024
- Prepared and served breakfast items to guests in a timely manner.
- Maintained cleanliness and organization of the breakfast area throughout service.
- Assisted guests with dietary needs and preferences during meal service.
- Monitored food inventory levels and reported shortages to management.
- Ensured compliance with health and safety regulations in food preparation.
- Set up and dismantled breakfast buffet stations each day efficiently.
- Provided exceptional customer service, addressing guest inquiries promptly.
- Maintained cleanliness of dining room area including tables, chairs, floors and windows.
- Stocked beverages, coffee pots and other supplies in the dining area as needed.
- Monitored temperatures of hot foods throughout shift to ensure freshness.
- Greeted guests upon arrival and provided menus for breakfast selections.
- Responded quickly to any emergencies that may arise during shift.
Bartender
Copper Top
Huntsville, AL
01.2013 - 01.2018
- Mixed and served a variety of cocktails and beverages.
- Maintained cleanliness and organization of the bar area.
- Engaged with customers to provide exceptional service and build rapport.
- Handled cash transactions and processed payments accurately.
- Trained new bartenders on drink recipes and service standards.
- Developed seasonal drink menus in line with customer preferences.
- Monitored inventory levels and assisted with ordering supplies as needed.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Education
Certificate Of Completion - Dispatch
HEMSI
01.2011 - 01.2011
General Education Diploma
Huntsville , AlSkills
- Customer service
- Microsoft Office
- Reservation management
- Cash handling
- Food safety compliance
- Time management
- Conflict resolution
- Attention to detail
- Adaptability to change
- Problem solving
- Safety awareness
- Phone etiquette
- Front desk operations
- Calm demeanor
- Organization skills
Affiliations
- Artist
- Writer
- Photography
- Mom to teenager
Certification
- CPR
- Serve safe
Languages
Spanish
Limited
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkGig WorkLocation Preference
On-SiteRemoteSalary Range
$0/hr - $1000/hrTimeline
Receptionist
Choice Hotels
09.2024 - 12.2025
Breakfast Attendant
Choice Hotels
12.2022 - 01.2024
Bartender
Copper Top
01.2013 - 01.2018
Certificate Of Completion - Dispatch
HEMSI
01.2011 - 01.2011
General Education Diploma