Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Emily Mendez Rivas

Hialeah

Overview

5
5
years of professional experience
1
1
Certification

Work History

Insurance Agent

Estrella Insurance #345
02.2021 - Current
  • Analyze potential client requirements and prepare comprehensive plans that meet individual insurance needs and financial goals
  • Exceeded company sales goals for new policies.
  • Engaged clients and provided high levels of service by carefully explaining details about documents, translating documents to Spanish, and explaining different types of auto insurance coverages.
  • Wrote policies, finalized documents and filed paperwork.
  • Answered 50+ calls daily and addressed client's questions or concerns in a positive and helpful manner.

Care Facilitator (Front Desk)

Chen Senior Medical Center
10.2020 - 01.2021
  • Answered 40+ phone calls a day with enthusiasm and attentiveness to provide assistance and information.
  • Made 30+ calls to patients daily to confirm their appointments and arrange their transportation to and from appointments.
  • Coordinated doctor's schedule in order to maximize service and time given to patients.
  • Greeted 80+ patients a day warmly and patiently upon their arrival , as well as listened and addressed their concerns.
  • Performed daily administrative duties like maintaining an accurate bookkeeping of patient's contact and medical information, filing and updating personal records, making copies, and sending faxes/emails.

Front Desk Receptionist

Emilio Rivas DDS
06.2019 - 08.2019
  • Greeted patients to the practice in a friendly manner and assisted them with filling out forms prior to their procedures.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Informed patients of financial responsibilities prior to rendering services as well as communicated with medical insurance providers regarding payment options.
  • Performed general administrative duties such as filing, faxing/ photocopying, scheduling appointments, and sorting and distributing mail.

Education

Bachelor of Science - Political Science And Philosophy

Florida International University
Miami, FL
12.2023

High School Diploma -

Miami Senior High School
Miami, FL
06.2019

Skills

  • Extensive customer service experience
  • Knowledge of Point of Sale (POS) system
    operations
  • Administrative Skills
  • Conflict management and team building
  • Strong written and oral communication

Certification

  • Florida 4-40 Customer Representative License - 2021

Languages

Spanish
English

Timeline

Insurance Agent

Estrella Insurance #345
02.2021 - Current

Care Facilitator (Front Desk)

Chen Senior Medical Center
10.2020 - 01.2021

Front Desk Receptionist

Emilio Rivas DDS
06.2019 - 08.2019

Bachelor of Science - Political Science And Philosophy

Florida International University

High School Diploma -

Miami Senior High School

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Emily Mendez Rivas