Emily Metzer
Team Leader
Del Rio,TX
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Team Leader
Chick-fil-A
Del Rio, TX
01.2022 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Trained all new employees on the basic duties of being a crew member.
- Managed a large team of individuals all with different backgrounds and experience.
- Excelled as one of the core components of management from the owner's perspective.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Built strong relationships with customers through positive attitude and attentive response.
- Assembled a well-oiled-machine of a team through breakthroughs of training and constructive criticism.
- Sought out process improvements that increased our efficiency as a cohesive unit.
- Compassionate for coworker's struggles in and out of the job as a teammate should be.
Dance Instructor
Miss Annie's Straight Up Dance
Del Rio, TX
09.2021 - Current
- Assisted with coordination and administration of complete dance program.
- Offered one-on-one instruction to students by appointment.
- Planned and oversaw group, couples and individual dance performances.
- Planned, prepared and delivered lesson plans introducing students to dance techniques and ballet positions.
- Coordinated and planned major recitals over many months that were seen by hundreds of people.
- Choreographed dances from scratch and from an extensive history as a prior student at a professional ballet company.
- Prepared classrooms for new student groups.
- Coached individual students on by-appointment basis with personalized dance teaching and support.
Fast Food Crew Member
Chick-fil-A
Sumter, SC
09.2020 - 01.2021
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Reduced customer wait times by quickly operating customer window and sales register.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
- Trained newly hired employees on routine tasks and customer service.
Dance Teacher/Dance Choreographer
Dreamworks Dance Academy
Sumter, SC
08.2020 - 01.2021
- Assisted with coordination and administration of complete dance program.
- Communicated with students and parents in person, via email and by phone to resolve issues and answer questions.
- Organized special open houses to gain new clients.
- Planned routines for recitals and performances.
- Developed and executed marketing plans to increase studio business.
Dance Teacher
Carroll County Dance Center & Ballet Conservatory
Sykesville, MD
09.2017 - 08.2020
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Taught customers ages 3-18 years old basic skills from pre-implemented choreography.
- Led 8 individuals at a time towards success on a daily basis in the dance scene.
- Responsible for 30 students that were attending dance camp on an annual basis.
- Trained on social media aspect of promoting the company.
- Kept me physically fit and taught me the importance of leadership traits.
Skills
Employee Evaluation
Complaint resolution
Cash Handling
Safety processes and procedures
Staff education and training
Multitasking Abilities
Active Listening
Policies and procedures
Staff Management
Accomplishments
- Supervised team of 50 staff members.
- Achieved increases unit performance through effectively helping with process implementation.
Certification
Licensed Food Handler
Timeline
Team Leader
Chick-fil-A
01.2022 - Current
Dance Instructor
Miss Annie's Straight Up Dance
09.2021 - Current
Fast Food Crew Member
Chick-fil-A
09.2020 - 01.2021
Licensed Food Handler
09-2020
Dance Teacher/Dance Choreographer
Dreamworks Dance Academy
08.2020 - 01.2021
Dance Teacher
Carroll County Dance Center & Ballet Conservatory
09.2017 - 08.2020