Summary
Overview
Work History
Education
Skills
Food Saftey
Timeline
Generic

Emily Michaliszyn

Fort Mill,SC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Sunbelt Rentals
02.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Corporate Trainer

Vicious Biscuit
02.2020 - 01.2023
  • Collaborated with management to identify company training needs and scheduling.
  • Monitored employee progress and gave feedback to management and additional training requirements.
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Created training programs and instructional materials to further educate personnel.

Team Leader

Chick-fil-A
06.2018 - 02.2020
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.

Education

High School Diploma -

Ozark Technical Community College
Springfield, MO
05.2016

Skills

  • Consultative Sales
  • Conflict Resolution
  • Delivery Scheduling
  • Customer Relationship Management (CRM)
  • Information Security
  • Call Management
  • Scheduling
  • Customer Service

Food Saftey

Served customers in a friendly and efficient manner. Executed high-quality food and beverage preparation. Assisted in maintaining clean and functional facilities.

Timeline

Customer Service Representative

Sunbelt Rentals
02.2023 - Current

Corporate Trainer

Vicious Biscuit
02.2020 - 01.2023

Team Leader

Chick-fil-A
06.2018 - 02.2020

High School Diploma -

Ozark Technical Community College

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Emily Michaliszyn