Emily Middlesworth
Fishers ,IN
Summary
Dynamic Executive Director with a proven track record at Homecare By Design, excelling in strategic planning and community engagement. Expert in budget management and fostering collaborative teams, I enhanced operational efficiency and secured funding through strong relationship building. Committed to continuous improvement, I implemented innovative marketing strategies that significantly increased brand awareness.
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
6
6
years of professional experience
Work History
Executive Director
Homecare By Design
West Lafayette, IN
04.2023 - Current
- Collaborated with stakeholders to develop organizational strategies and initiatives.
- Assisted in managing budgets and resource allocations for various programs.
- Supported the development and implementation of policies to enhance operational efficiency.
- Coordinated community outreach efforts to increase engagement and awareness of services.
- Maintained up-to-date knowledge of industry trends affecting organizational growth and sustainability.
- Facilitated communication between board members, staff, and external partners.
- Organized training sessions to improve team performance and service delivery standards.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Optimized operational workflows, reducing overhead costs and maximizing resource allocation.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Implemented innovative marketing strategies to raise brand awareness and drive revenue growth.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Managed financial, operational and human resources to optimize business performance.
- Conducted research to identify best practices in nonprofit management and governance.
Care Manager
Senior Home Companions
Indianapolis, IN
04.2022 - 04.2023
- Coordinated care plans with multidisciplinary teams to enhance patient outcomes.
- Assessed patient needs and developed tailored interventions for chronic disease management.
- Monitored compliance with treatment protocols, ensuring adherence to healthcare standards.
- Educated patients and families on care options, promoting informed decision-making.
- Facilitated communication between providers and patients to streamline healthcare delivery.
- Mentored new team members on best practices in patient engagement and advocacy strategies.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Arranged transportation and documented details of discharge transition plans.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Maintained detailed records in compliance with agency standards and regulations.
- Communicated with healthcare providers to facilitate continuity of care.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize patient care outcomes.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Enhanced patient care by developing and implementing individualized care plans.
- Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.
- Maintained up-to-date knowledge of community resources by networking with local organizations and attending professional development opportunities.
- Prioritized time management effectively balancing competing demands within dynamic fast-paced healthcare environments.
Client Care Coordinator
Senior Home Companions
Indianapolis, IN
05.2019 - 04.2022
- Coordinated client communication to ensure timely responses and resolution of inquiries.
- Managed scheduling and logistics for client appointments, optimizing workflow efficiency.
- Developed and maintained comprehensive client records using CRM software for accurate tracking.
- Trained new team members on client care protocols, enhancing service quality and consistency.
- Collaborated with cross-functional teams to address client needs and improve service delivery.
- Conducted follow-up outreach to clients post-service, ensuring satisfaction and fostering relationships.
- Streamlined processes for handling client feedback, contributing to enhanced service strategies.
- Implemented best practices in client care operations to support continuous improvement initiatives.
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
- Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
- Advocated for clients'' best interests when liaising with different departments, ensuring their needs were always heard and considered during internal discussions.
- Delivered proactive outreach initiatives aimed at deepening relationships with key accounts, driving increased revenue opportunities over time.
- Assisted team members in resolving complex client issues, promoting a collaborative work environment.
- Educated clients on available resources and services while guiding them through their options based on individual needs.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Ensured compliance with company policies, industry regulations, and legal requirements related to client care coordination activities.
- Streamlined appointment scheduling for improved efficiency and increased client retention.
- Provided comprehensive support to clients throughout the service lifecycle, fostering long-term partnerships.
Education
High School Diploma -
Hamilton Southeastern
Fishers, IndianaNo Degree -
IUPUI
Indianapolis, INSkills
- Community engagement
- Program management
- Strategic planning
- Project management
- Budgeting and financial management
- Staff management
- Relationship building
- Leadership development
- Business management
- Compliance and regulations
- Operational planning
- Marketing
- Business development
- Profit and loss statements
- Case management
- Team leadership, training, and development
- Executive leadership
- Leadership and people development
- Policies and procedures
- Process improvements
- Planning and coordination
- MIssion and vision
- Operations oversight
- People and culture
- Board reporting
- Profit and loss management
Timeline
Executive Director
Homecare By Design
04.2023 - Current
Care Manager
Senior Home Companions
04.2022 - 04.2023
Client Care Coordinator
Senior Home Companions
05.2019 - 04.2022
High School Diploma -
Hamilton Southeastern
No Degree -
IUPUI