Emily Miller
Watertown
Summary
Dedicated server and certified nursing assistant with exceptional customer service skills, enhancing guest experiences and patient care. Proven ability to collaborate effectively with teams in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Buffalo Wild Wings
Watertown, SD
10.2024 - Current
- Delivered exceptional customer service in a high-volume environment, ensuring guest satisfaction and repeat visits.
- Collaborated with kitchen staff to streamline order processing, enhancing efficiency during peak hours.
- Trained new servers on menu knowledge, customer interaction, and restaurant protocols, improving team performance.
- Managed cash register operations accurately during busy shifts, minimizing discrepancies and errors.
- Resolved customer complaints promptly, fostering positive relationships and maintaining brand loyalty.
- Implemented suggestions for menu improvements based on guest feedback, contributing to overall dining experience enhancement.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Certified Nursing Assistant
Prairie Lakes Hospital
Watertown, SD
12.2023 - Current
- Assisted nursing staff with patient care tasks, ensuring comfort and safety for diverse patient populations.
- Monitored vital signs and reported changes to healthcare team, enhancing patient response and care quality.
- Maintained accurate patient records using electronic health records systems, supporting efficient treatment planning.
- Educated patients on post-treatment care instructions, improving adherence to care plans and health outcomes.
- Trained new nursing assistants on procedures and protocols, enhancing team performance and consistency in care delivery.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Education
High School Diploma -
Watertown High School
Watertown, SDSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Team collaboration
- Task prioritization
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Compassionate
- Bedside manner
- Safety precautions
- Patient-focused care
- Adaptable
- Healthcare ethics
Accomplishments
I have graduated high school and currently working on obtaining a nursing degree through Lake Area Tech College. I am CPR certified.
Certification
- CNA - Certified Nurse Assistant
Timeline
Server
Buffalo Wild Wings
10.2024 - Current
Certified Nursing Assistant
Prairie Lakes Hospital
12.2023 - Current
High School Diploma -
Watertown High School