Emily Milton

•Using customer service skills to effectively answer customer issues.

• Identifying needs and providing prompt resolution to inquiries and problems

• Capturing and entering data clearly and accurately.

• Monitoring seller and customer feedback on multiple channels and responding to negative feedback

• Expressing flexibility to troubleshoot problems and provide solutions

• 2+ years of experience in outbound calling, lead qualification, and calendar management.

Scheduling high-quality sales appointments and maintaining accurate records.

Placed 90+ outbound calls daily to prospects, resulting in a 30% appointment-to-sale conversion rate.

• Loaded and unloaded shipments, ensuring proper handling and placement of goods.
• Collaborated with team members to improve efficiency in daily operations.
• Operated forklifts to transport materials within the warehouse environment.
• Followed safety protocols to maintain a secure working environment at all times.
• Identified discrepancies between physical count and computer data.
• Investigated any reported problems regarding shipping errors or damages.