Emily Minsker

• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

• Completed credit payments via card processing systems.
• Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
• Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Seated customers in timely manner by managing reservations and waitlists skillfully.

• Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
• Assisted individuals in entering college for the first time, and continued to provide guidance through their college experience.
• Demonstrated extensive knowledge of the Fresh Start program, learning as much as possible to assist others.
• Practiced front office skills, including organization and professionalism, for not just students in our program but also their families and other people interested in learning more.
• Served as resource to support help desk requests.

-Upheld meticulous service standards at all times.

-Trained new employees across three different positions.

-Continuously displayed very good work ethic and attitude.

-Displayed leadership skills as head of the training program within the restaurant.