Emily Minut
Cincinnati,IA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Shift Lead
808 Shaved Ice
Avon, Ohio
04.2020 - 10.2024
- Assisted in developing departmental goals and objectives that aligned with overall organizational objectives.
- Assisted general manager with operations game plan and company initiatives implementation.
- Conducted regular team meetings to communicate targets, updates, and gather feedback.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Managed daily workflow and scheduled staff for adequate coverage.
- Upheld company standards and compliance requirements for operations.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Associate
Robeks
Westlake, OH
11.2021 - 06.2023
- Conducted inventory checks to ensure accuracy of shelf stock.
- Helped customers locate items within the store using the inventory system.
- Trained new associates on store operations, policies, and procedures.
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered customer inquiries regarding product features, pricing, and availability.
- Developed and maintained relationships with clients and vendors.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Ensured compliance with company safety regulations at all times while on the job.
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Handled incoming calls from customers regarding orders or other inquiries.
Education
High School Diploma -
Avon High School
Avon, OH05-2023
Some College (No Degree) - Pharmacy
University of Cincinnati
Cincinnati, OHSkills
- Complaint resolution
- Customer service abilities
- Customer service and engagement
- Communication
- Flexible and adaptable
- Problem resolution
- Organization
- Decision-making
Accomplishments
- Leadership awards
- National Honors Society
- Deans List
Certification
- Pharmacy Technician License
Timeline
Associate
Robeks
11.2021 - 06.2023
Senior Shift Lead
808 Shaved Ice
04.2020 - 10.2024
- Pharmacy Technician License
High School Diploma -
Avon High School
Some College (No Degree) - Pharmacy
University of Cincinnati
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