Emily Mojica
Lakewood,CA
Summary
Dynamic professional with over 20 years of experience in sales and office management. Renowned for exceptional verbal and written communication skills, adept at multi-tasking and order management. Eager to leverage expertise in team development and customer service to drive business growth.
Overview
25
25
years of professional experience
Work History
Sales Manager/Office Manager
Medical Store
Costa Mesa, CA
11.2001 - 05.2026
- Managed daily operations of the medical store to ensure smooth functioning.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Processed and recorded daily invoices using in-house accounting software.
- Organized company events including holiday parties, team building activities.
- Trained and mentored staff on customer service and product knowledge.
- Oversaw inventory management to maintain optimal stock levels and organization.
- Coordinated with suppliers for timely delivery of medical products and equipment.
- Implemented promotional campaigns to boost awareness of health products.
- Evaluated staff performance and provided constructive feedback for improvement.
- Ensured compliance with health regulations and safety standards in the store environment.
- Performed sales consultations and educated clients on products and services.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Resolved customer complaints regarding sales and service.
- Coordinated staff schedules and ensured adequate coverage during peak hours.
- Organized and maintained an efficient filing system for records, correspondence, and various documents.
Ombudsman Volunteer
Los Angeles Ombudsman
Long Beach, Washington
10.2011 - 01.2017
- Advocated for individuals' rights and needs within the local system.
- Assisted clients in navigating community resources and services.
- Engaged in outreach efforts to raise awareness of ombudsman services.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Organized records of complaint cases.
Education
Master of Science - Gerontology
California State University Long Beach
Long Beach06-2012
Skills
- Motivational skills
- Product knowledge
- Exceptional multi-tasker
- Verbal and written communication
- Order management
- Attention to detail
Timeline
Ombudsman Volunteer
Los Angeles Ombudsman
10.2011 - 01.2017
Sales Manager/Office Manager
Medical Store
11.2001 - 05.2026
Master of Science - Gerontology
California State University Long Beach