Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emily Mondono

San Antonio

Summary

Proficient in data analysis and employee training, with a strong focus on quality assurance and conflict resolution. Experience in optimizing team performance and operational processes to deliver impactful results.

Overview

5
5
years of professional experience
2020
2020
years of post-secondary education

Work History

Team Leader Manager

Walmart
San Antonio
07.2024 - Current
  • Led team to achieve operational goals through effective performance management and motivation techniques.
  • Implemented process improvements that enhanced workflow efficiency and reduced operational costs.
  • Facilitated stakeholder communication to ensure alignment on project objectives and deliverables.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.

Inbound Team Lead

Conns Home Plus
San Antonio
09.2023 - 10.2024
  • Monitored team performance metrics to identify areas for improvement and implement solutions.
  • Enhanced stakeholder communication by providing regular updates on project status and team progress.
  • Monitored calls for quality assurance purposes.
  • Reviewed daily reports on call volume, sales, abandoned calls and other statistics.

Guest Advocate

Target
San Antonio
11.2020 - 08.2023
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Provided cash register operations and handled customer payments.
  • Stocked, replenished, and organized inventory to keep store merchandise fresh.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.

Education

John Marshall High School
San Antonio, TX

Skills

  • Employee training
  • Team leadership
  • Data analysis
  • Quality assurance
  • CRM Software
  • Conflict Resolution

Languages

Spanish
Limited

Timeline

Team Leader Manager

Walmart
07.2024 - Current

Inbound Team Lead

Conns Home Plus
09.2023 - 10.2024

Guest Advocate

Target
11.2020 - 08.2023

John Marshall High School
Emily Mondono