Proficient in data analysis and employee training, with a strong focus on quality assurance and conflict resolution. Experience in optimizing team performance and operational processes to deliver impactful results.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
Work History
Team Leader Manager
Walmart
San Antonio
07.2024 - Current
Led team to achieve operational goals through effective performance management and motivation techniques.
Implemented process improvements that enhanced workflow efficiency and reduced operational costs.
Facilitated stakeholder communication to ensure alignment on project objectives and deliverables.
Recruited, trained and supervised new employees.
Conducted daily store operations, including opening and closing procedures and cash handling.
Inbound Team Lead
Conns Home Plus
San Antonio
09.2023 - 10.2024
Monitored team performance metrics to identify areas for improvement and implement solutions.
Enhanced stakeholder communication by providing regular updates on project status and team progress.
Monitored calls for quality assurance purposes.
Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
Guest Advocate
Target
San Antonio
11.2020 - 08.2023
Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Provided cash register operations and handled customer payments.
Stocked, replenished, and organized inventory to keep store merchandise fresh.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.