Summary
Overview
Work History
Education
Skills
Certification
HOSPITALITY & HOTEL MANAGEMENT EXPERIENCE
Timeline
Generic

Emily Montesano

Dillon,CO

Summary

Resort operations leader with over seven years of progressive leadership experience managing complex association-managed resort properties in Colorado’s mountain communities. Experienced in overseeing multi-million-dollar operating budgets, leading multidisciplinary teams, and executing capital improvement initiatives that preserve asset value and enhance guest and homeowner experiences.

KEY LEADERSHIP ACHIEVEMENTS

• Developed internal talent pipelines by mentoring and promoting team members into expanded leadership roles, strengthening operational continuity and improving employee retention.

• Identified and implemented alternative revenue sources for the Associations, reducing reliance on operating assessments and helping stabilize homeowner dues while maintaining property standards.

• Implemented operational strategies that balanced guest service standards with homeowner expectations in a high-volume resort environment.

• Led execution of major capital infrastructure and property improvement projects supporting long-term asset preservation and operational efficiency.

• Strengthened collaboration between HOA Boards, homeowners, corporate leadership, and operational teams to align operational priorities with long-term property value.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sr. Community Association Manager/General Manager (Resort Operations)

Main Street Station Resort
Breckenridge, CO
04.2024 - Current
  • Provide operational leadership for Main Street Station Resort, a $200M+ mixed-use resort asset property comprising six homeowners’ associations and more than 180 residential and commercial units. Oversee daily property operations, financial performance, and capital planning while leading a multidisciplinary on-site team including maintenance, front desk staff, and administrative leadership to ensure operational excellence and exceptional homeowner and guest experiences.

Operational Leadership:

  • Provide executive-level leadership for a large mixed-use resort property located in Breckenridge’s resort area
  • Oversee daily property operations across maintenance, vendors/contractors, homeowners/board members, and operational teams.
  • Maintain a visible on property leadership presence while managing complex operational demands within a high-traffic mountain resort environment.
  • Partner with corporate teams and contractors to ensure operational efficiency and property standards.

Financial and Budget Management

  • Manage multi-million dollar operating and reserve budgets across six associations
  • Oversee labor planning, operational spending, and vendor contracts
  • Present financial performance, capital planning strategies, and operational reports to HOA Board of Directors and Homeowners.
  • Identify cost saving opportunities and operational efficiencies that improve long-term property performance.

Homeowner & Board Relations

  • Serve as the primary liaison between HOA Boards of Directors, homeowners, and corporate leadership.
  • Lead Board meetings, annual budget planning, and strategic discussion.
  • Manage complex stakeholder relationships in a high profile resort environment.

Capital Projects and Asset Management

  • Directed planning and execution, from start to finish, of property infrastructure upgrades and long-term capital improvement initiatives across multiple buildings within a $200M+ resort asset portfolio. Projects totaling $2m+ - can provide examples upon request.

Team Leadership & Development

  • Lead and mentor a multidisciplinary 30-person operational team
  • Establish operational procedures, accountability systems, and performance expectations.
  • Foster a collaborative culture focused on operational excellence and service standards.

Sr. Community Association Manager

Vacasa Community Association Management
Summit County, CO
04.2023 - 12.2024
  • Oversaw operations for multiple homeowners’ associations within Vacasa’s Colorado mountain region, serving as the primary liaison between HOA Boards, homeowners, and corporate leadership.
  • Supervised and supported a team of General Managers and Community Association Managers while managing governance activities including budgeting, reserve planning, capital projects, and policy implementation in compliance with Colorado CCIOA requirements.
  • Facilitated Board meetings, prepared financial and operational reports, and collaborated with accounting, legal, and field operations teams to ensure compliance, strong financial performance, and consistent service delivery across properties.

Community Association Manager

Vacasa Community Association Management
Summit County, CO
07.2020 - 04.2023
  • Acted as the primary liaison between HOA Boards, homeowners, and internal departments, ensuring compliance, strong communication, and operational efficiency across managed communities.

Education

Bachelor’s - Hotel, Restaurant, and Tourism Management

University of Wisconsin – Stout

Skills

  • Resort & HOA Operations
  • Board & Homeowner Relations
  • Financial & Budget Management
  • Capital Projects & Infrastructure
  • Operational Strategy
  • Team Leadership & Development
  • Vendor & Contract Negotiation
  • Risk Management & Compliance

Certification

  • M-100 – CAI Foundation Course for CMCA (03/2021)
  • Community Association Institute Member – Active since 2022; ongoing coursework toward CMCA certification

HOSPITALITY & HOTEL MANAGEMENT EXPERIENCE

  • Convention Services Manager | The Renaissance Minneapolis Hotel, The Depot
  • Convention Services Manager | The Renaissance Denver Downtown Hotel
  • Conference Services Associate | Vail Resorts – Breckenridge Hospitality
  • Sales, Marketing & Conference Services Assistant | The Sonnenalp Hotel – Vail, CO
  • Lead Front Desk Agent | The Arrabelle at Vail Square – A RockResort

Timeline

Sr. Community Association Manager/General Manager (Resort Operations)

Main Street Station Resort
04.2024 - Current

Sr. Community Association Manager

Vacasa Community Association Management
04.2023 - 12.2024

Community Association Manager

Vacasa Community Association Management
07.2020 - 04.2023

Bachelor’s - Hotel, Restaurant, and Tourism Management

University of Wisconsin – Stout