Emily Montgomery
Gahanna
Summary
Dynamic and dedicated professional with extensive experience in customer service at IHOP. Proven ability to enhance guest satisfaction through effective order taking and organization. Skilled in cash handling and fostering positive relationships, ensuring a seamless dining experience while adhering to safety standards. Adaptable team player with strong communication skills.
Hospitality professional with strong track record in delivering exceptional service in restaurant settings. Adept at managing multiple tasks efficiently while ensuring positive dining experience for all guests. Known for excellent communication and teamwork, consistently adapting to shifting priorities to achieve high standards of service. Dependable and focused on creating welcoming environment for patrons.
Overview
4
4
years of professional experience
Work History
Restaurant Server
IHOP
Westerville, OH
12.2025 - Current
- Provided excellent customer service to enhance dining experience.
- Assisted in menu navigation, offering recommendations tailored to guest preferences.
- Managed order entry and processing efficiently using point-of-sale (POS) system.
- Maintained cleanliness and organization of dining area to ensure guest satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Resolved customer inquiries and concerns promptly, fostering positive relationships.
Restaurant Server/Kitchen Prep Cook
Westchester Golf Course and Tavern
Canal Winchester, OH
07.2025 - Current
- Provided excellent customer service, ensuring guest satisfaction throughout dining experience.
- Processed transactions accurately using point-of-sale systems for efficient billing.
- Recommended daily specials, improving guest engagement and sales opportunities.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
Guest Service/ Front Desk
City of Gahanna Parks and Recreation
Gahanna, OH
04.2024 - 09.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Lifeguard
City of Gahanna Parks and Recreation
Gahanna, OH
03.2022 - 09.2023
- Monitored pool activities to ensure safety and compliance with regulations.
- Responded promptly to emergencies, administering first aid and CPR as needed.
- Conducted regular safety inspections of facilities and equipment to maintain operational standards.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Education
High School Diploma -
Gahanna Lincion High School
Gahanna, OHHigh School Diploma -
Eastland Career And Technical School
Groveport, OHSkills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Cash handling
Timeline
Restaurant Server
IHOP
12.2025 - Current
Restaurant Server/Kitchen Prep Cook
Westchester Golf Course and Tavern
07.2025 - Current
Guest Service/ Front Desk
City of Gahanna Parks and Recreation
04.2024 - 09.2025
Lifeguard
City of Gahanna Parks and Recreation
03.2022 - 09.2023
High School Diploma -
Gahanna Lincion High School
High School Diploma -
Eastland Career And Technical School