Emily Morales
Berwyn,IL
Summary
Adaptable professional with a solid background in pharmacy support and customer service. Known for attention to detail and effective communication, consistently managing patient needs. Eager to enhance expertise for professional growth
Overview
5
5
years of professional experience
1
1
Certification
Work History
Specialty Pharmacy Technician
Loyola Medicine
Maywood, IL
08.2023 - Current
- Managed high-volume inbound customer inquiries with professionalism and empathy.
- Supported pharmacists by managing the dispensing of high-cost, complex medications for patients with chronic or rare conditions.
- Utilized software programs such as Microsoft Excel to maintain accurate records and generate reports.
- Managed patient interactions to effectively schedule medication deliveries or pick-ups, contributing to improved healthcare service delivery.
Sales Associate
Bath & Body Works
North Riverside, IL
08.2020 - 10.2023
- Maintained store cleanliness and organized merchandise displays effectively.
- Greeted customers and provided exceptional customer service.
- Built and maintained relationships with peers and upper management to drive team success.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Certified Pharmacy Technician
Walmart
Hodgkins, IL
05.2022 - 08.2023
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Performed administrative duties such as filing, data entry, answering phones.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
Education
High School Diploma -
J Sterling Morton West Highschool
Berwyn08-2020
Some College (No Degree) -
Morton College
Cicero, ILSkills
- Effective communication
- Attention to detail
- Time management
- Problem-solving
- Bilingual in Spanish and English
- Healthcare compliance
- Call center experience
- Teamwork and collaboration
Certification
- Certified Pharmacy Technician (CPhT)
References
References available upon request.
Timeline
Specialty Pharmacy Technician
Loyola Medicine
08.2023 - Current
Certified Pharmacy Technician
Walmart
05.2022 - 08.2023
Sales Associate
Bath & Body Works
08.2020 - 10.2023
High School Diploma -
J Sterling Morton West Highschool
Some College (No Degree) -
Morton College
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