Emily Mould
Burnsville,MN
Summary
Motivated with strong leadership experience in training and mentoring team members. Highly skilled in time management, fostering teamwork, and resolving guest inquiries, contributing to a welcoming dining atmosphere and operational efficiency.
Overview
8
8
years of professional experience
Work History
Host
Chianti Grill
Burnsville, MN
03.2025 - Current
- Greeted and seated guests promptly, ensuring a welcoming environment.
- Managed reservation system, optimizing table turnover and customer satisfaction.
- Assisted with training new hosts, promoting team cohesion and efficiency.
- Coordinated waitlist management, balancing guest flow during peak hours.
- Resolved guest inquiries and concerns swiftly, fostering positive dining experiences.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Barista Trainer
Starbucks
Burnsville, MN
02.2024 - 03.2025
- Trained new baristas on beverage preparation and customer service standards.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Handled cash and processed payments accurately to avoid errors.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Mentored baristas in advanced coffee brewing techniques and product knowledge.
Lead Lifeguard
Camp Victory Christian Camp
Zumbro Falls, MN
05.2019 - 08.2019
- Supervised daily water activities, ensuring safety protocols were consistently followed.
- Trained and mentored junior lifeguards on emergency response procedures and customer service skills.
- Conducted regular inspections of lake and river facilities to identify hazards and maintain cleanliness standards.
- Helped create weekly schedule for where junior lifeguards would be placed each week of camp.
- Provided first aid and emergency care as needed, demonstrating quick decision-making under pressure.
FOH Team Member
Chic-Fil-A
Burnsville, MN
03.2018 - 11.2019
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Assisted with order accuracy and efficiency, contributing to streamlined operations during peak hours.
- Maintained cleanliness and organization of dining area, promoting a welcoming atmosphere for guests.
- Collaborated with team members to enhance workflow, improving speed of service during busy periods.
Education
No Degree - Business Administration
Emmaus University
Dubuque, IASkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Leadership experience
Timeline
Host
Chianti Grill
03.2025 - Current
Barista Trainer
Starbucks
02.2024 - 03.2025
Lead Lifeguard
Camp Victory Christian Camp
05.2019 - 08.2019
FOH Team Member
Chic-Fil-A
03.2018 - 11.2019
No Degree - Business Administration
Emmaus University