Salesforce
Emily Green
O'Fallon,IL
Where you stumble and fall, there you discover the gold.
Joseph Campbell
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
19
19
years of professional experience
Work History
Certified Debt Specialist
Beyond Finance
08.2022 - 05.2024
- Established credibility as trusted advisor by consistently delivering on promises, maintaining confidentiality, and demonstrating deep understanding of clients'' financial challenges.
- Monitored industry trends and competitor activities to stay current on best practices in debt management services.
- Managed portfolio of clients, maintaining excellent client relationships.
- Utilized analytical skills to evaluate clients'' financial situations accurately, enabling tailor-made solutions for each individual case.
- Assessed credit reports and financial statements to identify potential risks and implement appropriate measures for prevention.
- Effectively managed high-stress situations involving distressed clients by exercising empathy, patience, and professionalism at all times.
- Worked remotely handling over 100 manual and automatically dialed outbound calls per day.
- Entered client details and notes into system for interdepartmental access and review.
Brand Development Representative
Wyatt Johnson Automotive
09.2019 - 08.2022
- Maintained clear and open communication with sales team across 5 Dealerships to foster goal achievement
- Supported marketing campaign development and deployment to contribute to strategic efforts
- Exceeded sales objectives to capture new leads and customers
- Sent personalized emails and made outbound calls to targeted prospects
- Accomplished multiple tasks in fast-paced environments.
- Enhanced company reputation by providing exceptional customer service and support.
Restaurant Manager
Qdoba Mexican Grill
04.2018 - 09.2019
- Recruited, trained, and developed top-quality service industry talent
- Kept day-to-day operations in line with budget using shift management strategies and optimal food and labor controls
- Maintained compliance with health code and sanitation requirements
- Enhanced business with continuous improvement in team training, customer engagement, and marketing strategy.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Restaurant Manager
Krystal
08.2015 - 04.2018
- Recruited, trained, and developed top-quality service industry talent
- Kept day-to-day operations in line with budget using shift management strategies and optimal food and labor controls
- Directed team of 20 to keep dining areas, kitchen spaces, and restrooms in full compliance.
Restaurant Manager
Jack in the Box
04.2005 - 08.2015
- Enhanced business with continuous improvement in team training, customer engagement, and marketing strategy.
- Managed daily operations to ensure high levels of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff of 20.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
GED -
04.2003
Skills
- Lead qualification
- Sales team collaboration
- Customer retention
- Relationship development
- Task prioritization
- Written communication
- Call center experience
- Patience and Persistence
- Stress Tolerance
- Client Relations
- Proficiency in SalesForce
- Attention to Detail
- Problem Identification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Company CultureWork-life balancePaid time offCareer advancementWork from home optionPaid sick leaveHealthcare benefitsSoftware
Timeline
Certified Debt Specialist - Beyond Finance
08.2022 - 05.2024
Brand Development Representative - Wyatt Johnson Automotive
09.2019 - 08.2022
Restaurant Manager - Qdoba Mexican Grill
04.2018 - 09.2019
Restaurant Manager - Krystal
08.2015 - 04.2018
Restaurant Manager - Jack in the Box
04.2005 - 08.2015
Kenwood High School - GED,