Emily Navarro
La Mirada,CA
Summary
Organized candidate successful at managing multiple priorities with a positive attitude. Devoted to contributing to the success of the company. Hardworking and dependable individual with experience in customer focused environments. Committed to being team oriented and providing quality service.
Overview
7
7
years of professional experience
Work History
FRONT DESK RECEPTIONIST
Westminster Memorial Park and Mortuary
11.2023 - Current
- Answers phones
- Checks guests in
- Directs phone calls to appropriate representatives
- Gives guidance to families who have lost a loved one
- Contributes to set up and clean up of funeral services and receptions.
TAX ASSISTANT AND RECEPTIONIST
Miller Woodard and Associates
03.2023 - Current
- Answers phone and takes messages
- Manages the front desk
- Creates client appointments
- Manages appointment calendar
- Keeps all documents in an organized filing system Reviews, assembles and finalizes tax returns
- Creates digital files for all physical documents, Keeps office clean and organized
- Records invoices and billing deposits with square and quickbooks
ADMIN. MANAGER
Islands Restaurants
07.2018 - 03.2023
- Update inventory
- Manage restaurant and guests while being of help to employees
- Analyze situations and create solutions
- Communicate and resolve issues with team and with customers.
LEAD TRAINER WAITRESS/BARTENDER
Islands Restaurants
07.2018 - 03.2023
- Applied constant multitasking to daily shifts
- Supervised and monitored employees use of product and equipment
- Helped to maintain efficiency during extremely busy shifts
- Participated in conferences and training sessions
- Able to control and contribute to a fast paced work environment
- Established training methods that increased team building and efficiency.
SERVER AND EVENT COORDINATOR
The Garden Room
06.2017 - 07.2019
- Met with clients to give venue tours and create contracts for events.
- Managed events to ensure all aspects were ran according to the schedule
- Helped serve the clients and their guests during their event
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Criminal Justice
CAL STATE UNIVERSITY FULLERTON
Fullerton, CAASSOCIATES DEGREE IN CRIMINAL JUSTICE -
Fullerton College
12.2022
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Sales Techniques
- Product Management
- Customer Service
- Computer Skills
References
- ALEX CRISOSTIMO, Islands Restaurants, (714) 801-3140, Alexcrisosimo1024@gmail.com
- KAREN GUERRERO, Islands Restaurants, (714) 474-4366
- Lynnette Telles, The Garden Room, (562) 324-3423
Timeline
FRONT DESK RECEPTIONIST
Westminster Memorial Park and Mortuary
11.2023 - Current
TAX ASSISTANT AND RECEPTIONIST
Miller Woodard and Associates
03.2023 - Current
ADMIN. MANAGER
Islands Restaurants
07.2018 - 03.2023
LEAD TRAINER WAITRESS/BARTENDER
Islands Restaurants
07.2018 - 03.2023
SERVER AND EVENT COORDINATOR
The Garden Room
06.2017 - 07.2019
Criminal Justice
CAL STATE UNIVERSITY FULLERTON
ASSOCIATES DEGREE IN CRIMINAL JUSTICE -
Fullerton College
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