Emily Neiyer
Newbury Park,CA.
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Olive Garden
04.2023 - Current
- Hours worked per week: approx. 25-30
- Include greeting, assisting, and serving guests in a timely manner, bussing tables, preparing and serving starters, handling forms of payment, and working alongside management.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Named one of the "Top 5" sales associates within the first 90 days of employment
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Served food and beverages promptly with focused attention to customer needs.
Office Administrator
Exact Staff - Corpate Office
03.2023 - 04.2023
- Hours per week worked: 12
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Edited documents to improve accuracy of language, flow, and readability.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Special Events Team Member/Restaurant Server
Los Robles Greens Golf Course And Gardens
11.2022 - 02.2023
- Hours worked per week: approx. 35-40
- Oversaw event operations to keep running smoothly.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Planned and maintained event timelines to track milestones and successfully reach event goals.
Lead Hostess/Maitre D'
Mastro’s Steakhouse
04.2022 - 11.2022
- Hours worked per week: approx. 20-25
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Hostess/Busser/Food Runner/Trainer
Islands Restaurant
10.2020 - 04.2021
- Hours worked per week: approx. 20-25
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Hostess/Cashier/Trainer
Sumo Sushi Japanese Restaurant
11.2019 - 10.2020
- Hours worked per week: approx. 20-25
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Cashier/Server/Busser
Coaches Old Fashioned Ice Cream Parlor
05.2019 - 09.2019
- Hours worked per week: approx. 15
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Associate of Science - Psychology
Moorpark College
Moorpark, CA05.2024
High School Diploma -
Newbury Park High School
Newbury Park, CA06.2021
Skills
- Suggestive Selling
- Customer Service Skills
- Cash Handling
- Strong Leadership Abilities
- Creative
- Strong Social Skills
Certification
Food Handlers Certification
Responsible Beverage Server Certification
Timeline
Server
Olive Garden
04.2023 - Current
Office Administrator
Exact Staff - Corpate Office
03.2023 - 04.2023
Special Events Team Member/Restaurant Server
Los Robles Greens Golf Course And Gardens
11.2022 - 02.2023
Lead Hostess/Maitre D'
Mastro’s Steakhouse
04.2022 - 11.2022
Hostess/Busser/Food Runner/Trainer
Islands Restaurant
10.2020 - 04.2021
Hostess/Cashier/Trainer
Sumo Sushi Japanese Restaurant
11.2019 - 10.2020
Cashier/Server/Busser
Coaches Old Fashioned Ice Cream Parlor
05.2019 - 09.2019
Associate of Science - Psychology
Moorpark College
High School Diploma -
Newbury Park High School
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