EMILY NEUMANN
Gibbsboro
Summary
Demonstrated strong communication and support skills in recovery-focused settings. Successfully coordinated client intake processes and led group sessions, fostering a trusting and supportive atmosphere. Prepared to leverage these transferrable skills in problem-solving and relationship-building within a new professional context.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Forge Health
West Deptford
01.2024 - Current
- Managed facility operations by opening office, ensuring clean and safe environment, reporting maintenance needs, and ordering supplies.
- Maintain and document compliance logs to align with clinical policies and regulations.
- Coordinated front desk operations, including handling phones, messages, and scheduling to support client needs.
- Communicated with clients to confirm appointments and resolve scheduling conflicts.
- Utilized software programs to efficiently manage complex schedules and coordinate resources across different departments. Specifically KIPU(EMR) and Salesforce(CRM).
- Assessed client needs through active listening and inquiry.
- Managed processing and tracking of new client referrals.
- Executed new client intake procedures and centralized scheduling.
- Gathered and confirmed client insurance details for processing.
- Managed processing and tracking of client medical records.
- Oversaw execution of UDS orders and digital uploads to maintain accurate client records.
- Led new client orientations to ensure smooth onboarding.
Certified Peer Recovery Specialist
Resources for Human Development
Haddon Heights
07.2018 - Current
- Provided crisis intervention services, preventing relapse and promoting continued growth in recovery.
- Supported clients in achieving personal goals through ongoing emotional support and tailored resources.
- Supported clients in navigating social services systems to ensure access to necessary resources for successful recovery.
- Monitored client progress through regular check-ins, addressing barriers to enhance recovery outcomes.
- Led group counseling sessions to foster client growth and build a supportive community.
- Educated clients on dangers of substance abuse and prevention techniques.
- Participated in ongoing training opportunities to stay current with industry trends and enhance professional expertise as a Peer Recovery Specialist.
- Documented case management activity for accurate, reliable records.
Outreach Worker
Volunteers of America Delaware Valley
Camden
07.2016 - 07.2018
- Supported homeless individuals transitioning into housing by connecting them with necessary supplies, furniture donations, and connecting with resources for move-in assistance.
- Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
- Advocated for clients facing discrimination and barriers to accessing essential community services.
- Cultivated partnerships with local organizations to create a robust network of support services for clients.
- Established rapport with community members by actively participating in local events and demonstrating genuine care for their wellbeing.
- Facilitated team collaboration by sharing best practices and challenges regularly during staff meetings.
- Assessed each client's cognitive abilities and current needs to identify relevant interventions.
Retail Keyholder
Buy Buy Baby
Woodbury Heights
09.2015 - 07.2016
- Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
- Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
- Processed returns and exchanges swiftly, enhancing customer satisfaction while adhering to company policies.
- Trained junior staff members on loss prevention strategies, contributing to reduced shrinkage rates within the store.
- Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
- Participated in regular team meetings to discuss performance metrics, set goals, identify areas for improvement and share best practices.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
- Managed store opening and closing procedures, ensuring operational efficiency and timely service.
- Stored security alarm codes and keys and made routine code changes.
Education
Certification - For Peer Recovery Specialist
Camden County College
Blackwood, NJ10-2020
High School Diploma -
Gloucester City Jr. Sr. High School
Gloucester City, NJ06-2006
Skills
- Electronic medical records
- Health records management
- Information management
- Data entry
- Schedule management
- Client support
- Task prioritization
- Client support
- Client communication
- Report generation
- Technical troubleshooting
- System navigation
- Microsoft Word
- Microsoft
- Problem-solving
- Active listening
- Professional and mature
- Strong interpersonal skills
- Microsoft
- Professional and mature
Timeline
Administrative Assistant
Forge Health
01.2024 - Current
Certified Peer Recovery Specialist
Resources for Human Development
07.2018 - Current
Outreach Worker
Volunteers of America Delaware Valley
07.2016 - 07.2018
Retail Keyholder
Buy Buy Baby
09.2015 - 07.2016
Certification - For Peer Recovery Specialist
Camden County College
High School Diploma -
Gloucester City Jr. Sr. High School