Emily Nicholoff
Parma
Summary
Dynamic professional with extensive experience in customer service and conflict resolution, notably as an Assistant Manager at Wingstop. Proven ability to enhance operational efficiency and team performance while ensuring workplace safety compliance. Proficient in Microsoft Office and Adobe Creative Suite, consistently delivering exceptional results in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Wingstop
06.2025 - Current
- Assisted in daily operations, ensuring store standards met through effective team coordination.
- Provided exceptional customer service, resolving inquiries and enhancing overall shopping experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Shift Leader
Romeos Pizzeria
02.2025 - 06.2025
- Managed inventory levels, reducing waste through efficient stock management techniques.
- Resolved customer complaints promptly, enhancing overall satisfaction rates.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
Shift Leader
Jersey Mike's Subs
08.2024 - 01.2025
- Supervised daily operations and ensured adherence to safety protocols.
- Trained new team members on operational procedures and customer service standards.
- Assisted in maintaining cleanliness and organization of work environment for safety compliance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Kennel Technician
Tustin Santa Ana Veterinarian Hospital
01.2024 - 05.2024
- Provided daily care for animals, ensuring health and comfort in kennel environment.
- Administered medications and vaccinations as directed by veterinary staff.
- Participated actively in emergency response situations involving injured or aggressive animals, ensuring the safety of both staff and animals involved.
- Monitored animal behavior and reported any concerns to veterinary professionals.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
Production Worker
OC Baking Company
10.2019 - 07.2023
- Operated machinery to assemble products efficiently and meet production targets.
- Maintained clean and organized workstations to promote safety and efficiency.
- Assisted in training new employees on operational procedures and safety protocols.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Took on additional shifts during peak work periods to keep projects on schedule
Volunteer
Franklin County Animal Shelter
08.2012 - 11.2014
- Assisted with adoption processes, ensuring accuracy in documentation and communication.
- Mentored new volunteers on best practices for animal handling and shelter operations.
- Evaluated animal behavior to assist in matching pets with suitable adopters effectively.
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Improved animal well-being by providing daily care, including feeding, grooming, and exercising.
Education
No Degree - Graphic And Digital Design
Cypress College
Cypress, CASkills
- Customer service
- Money handling
- Conflict resolution
- Multitasking and organization
- Workplace safety compliance
- Microsoft office expertise
- Graphic and media design
- Adobe creative suite (photoshop, illustrator, dreamweaver)
Timeline
Assistant Manager
Wingstop
06.2025 - Current
Shift Leader
Romeos Pizzeria
02.2025 - 06.2025
Shift Leader
Jersey Mike's Subs
08.2024 - 01.2025
Kennel Technician
Tustin Santa Ana Veterinarian Hospital
01.2024 - 05.2024
Production Worker
OC Baking Company
10.2019 - 07.2023
Volunteer
Franklin County Animal Shelter
08.2012 - 11.2014
No Degree - Graphic And Digital Design
Cypress College