Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Emily Nikcevich

Duluth,MN

Summary

Dependable individual with a track record of success in culinary environments, known for high productivity and motivation in completing tasks. Possesses specialized skills in customer service, communicating with team members, and problem-solving to enhance job performance. This individual is hardworking, and excels at multitasking in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Barista Shift Lead/Cook

Dovetail Cafe and Marketplace
Duluth, MN
06.2023 - Current
  • Followed proper food handling methods and maintained the correct temperature of food products.
  • Assisted in training new baristas on operational procedures and customer service skills.
  • Engaged with customers to provide a welcoming atmosphere, and addressed inquiries.
  • Operated the cash register, processed transactions, and balanced the cash drawer at the end of the shift.
  • Monitored the performance of staff to ensure that quality standards were met.
  • Coordinated workflow during peak hours of the day to ensure efficient customer service.

Housekeeper/Event Assistant

Salyards Mansion
Duluth, MN
05.2021 - 12.2024
  • Laundered sheets and removed stains to restore linens.
  • Interacted pleasantly with guests while performing daily duties.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Maintained cleanliness and organization of dining areas throughout events.
  • Assisted the kitchen staff in preparing food for customers.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Delivered meals and drinks promptly to guests.

Teaching Assistant

University of Minnesota-Duluth
Duluth, MN
08.2022 - 05.2023
  • Graded assignments and exams, provided constructive feedback to students on their performance, and documented results in online filing systems.
  • Conducted tutoring sessions for communication and sociological courses to support students with course content and exam preparation.
  • Supported a research project by gathering data and assisting with a literature review.
  • Assisted three different professors in the communication and sociological fields by developing and organizing course materials for lectures.
  • Monitored students during their exams.

Barista

Amazing Grace Bakery & Cafe
Duluth, MN
10.2019 - 02.2023
  • Prepared and served a variety of coffee beverages to customers.
  • Maintained the cleanliness and organization of the restaurant.
  • Operated the espresso machine and other coffee-brewing equipment.
  • Served food to customers, and ensured proper food handling methods were implemented.

Education

Bachelor of Arts - Communciation and Sociology

University of Minnesota-Duluth
Duluth, MN
05-2024

Skills

  • Customer engagement
  • Team collaboration
  • Multitasking
  • Decision-making
  • Time management
  • Attention to detail

Accomplishments

  • University of Minnesota-Duluth Dean's List, College of Arts, Humanities, and Social Sciences: 2021, 2022, 2023
  • The John Ness Memorial Award: 2023
  • Senior Seminar Research Award: 2023

References

References available upon request.

Timeline

Barista Shift Lead/Cook

Dovetail Cafe and Marketplace
06.2023 - Current

Teaching Assistant

University of Minnesota-Duluth
08.2022 - 05.2023

Housekeeper/Event Assistant

Salyards Mansion
05.2021 - 12.2024

Barista

Amazing Grace Bakery & Cafe
10.2019 - 02.2023

Bachelor of Arts - Communciation and Sociology

University of Minnesota-Duluth

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