Emily Nivelo
Menifee,CA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Server
Black Bear Diner
Menifee, CA
05.2023 - 12.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Front End Assistant
Costco Wholesale Corp
Norwalk, CA
06.2020 - 05.2023
- Assisted customers with product selection and purchase decisions.
- Maintained cleanliness of store, including dusting shelves and stocking merchandise.
- Provided customer service support for online orders and inquiries.
- Performed data entry into company database systems.
- Resolved customer complaints in a timely manner while upholding company policies.
- Handled cash transactions and ensured accuracy when entering payments into system.
Server
Olive Garden
Menifee, CA
10.2021 - 09.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
High School Diploma -
Santa Fe High School
Santa Fe Springs, CA07-2019
Skills
- Food Running
- Guest Engagement
- Order Management
- Table Setting
- Safe Food Handling
- Cash Handling
- Returns processing
- Customer Assistance
- Customer Service
- Inventory Control
- POS Systems
Languages
Spanish
Native/ Bilingual
Timeline
Server
Black Bear Diner
05.2023 - 12.2023
Server
Olive Garden
10.2021 - 09.2022
Front End Assistant
Costco Wholesale Corp
06.2020 - 05.2023
High School Diploma -
Santa Fe High School
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