Emily Noll
Bunker Hill,WV
Summary
Administrative and healthcare professional with over 7 years supporting federal and military healthcare operations. Expertise in crisis response, patient advocacy, and compliance with HIPAA standards, ensuring confidentiality and quality care for vulnerable populations. Proven ability to coordinate multidisciplinary services and maintain accurate documentation in high-volume settings.
Overview
9
9
years of professional experience
Work History
Registration Specialist
WVU Medicine
Ranson, West Virginia
01.2026 - Current
- Managed high-volume patient intake operations, verifying documentation and ensuring accurate entry into electronic health systems to enhance patient onboarding experience.
- Maintain strict compliance with HIPAA and organizational privacy standards when handling sensitive patient information.
- Coordinated administrative workflows across departments to ensure continuity of care and resolve documentation discrepancies in a timely manner.
- Communicated professionally with patients experiencing stress or crisis-related concerns while maintaining composure and empathy.
- Supported healthcare operations in fast-paced clinical environments, emphasizing attention to detail and accuracy to maintain service quality.
Behavior Technician
Family Insight
Winchester, Virginia
06.2025 - 01.2026
- Supported individuals with behavioral and emotional challenges through structured interventions, fostering therapeutic progress.
- Implemented de-escalation techniques and monitored behaviors in high-stress situations to promote safety and stability.
- Collected and analyzed behavioral health data to ensure accuracy and enhance treatment effectiveness.
- Maintained detailed records in compliance with treatment plans, organizational procedures, and regulatory standards.
- Collaborated with interdisciplinary healthcare teams to ensure consistency and continuity in patient documentation and care coordination.
Expansion Manager
Ezer Health LLC
Remote
09.2024 - 01.2025
- Coordinated scheduling, communications, and documentation across multiple concurrent projects to ensure alignment and efficiency.
- Managed competing priorities while maintaining organizational efficiency and compliance standards.
- Trained personnel on systems usage and workflow procedures to improve adherence to documentation standards.
- Conducted operational research and compiled data reports to enhance organizational planning and decision-making.
Advanced Medical Support Assistant
Veterans Health Administration
06.2023 - 09.2024
- Coordinated scheduling and administrative support for clinical operations, enhancing access to care for veteran populations.
- Assisted veterans with healthcare navigation and appointment coordination, ensuring timely access to services and compliance with documentation requirements.
- Maintained and managed large volumes of sensitive medical records in compliance with federal privacy and security regulations.
- Conducted records searches and verified patient eligibility using federal healthcare systems including VISTA and VSE.
- Displayed professionalism and sensitivity while supporting veterans in emotional distress or crisis, fostering a supportive environment.
- Prepared administrative reports and supported operational functions for clinical leadership.
Medical Financial Operations Manager
United States Air Force
01.2021 - 12.2022
- Managed financial and administrative medical programs ensuring compliance with federal regulations and military standards, enhancing operational integrity.
- Analyzed operational data and prepared reports to support leadership decision-making and resource allocation.
- Supervised staff, ensuring adherence to documentation procedures and compliance requirements, which maintained quality standards.
- Coordinated administrative operations in high-pressure healthcare environments, fostering accountability and confidentiality.
Medical Support Assistant
United States Air Force
01.2019 - 01.2021
- Provided direct customer service support to military personnel and families in fast-paced healthcare settings.
- Coordinated scheduling, records management, and administrative workflows to enhance efficiency in military healthcare operations.
- Monitored compliance with military privacy standards, federal regulations, and records management procedures to safeguard sensitive information.
- Conducted training for staff on administrative procedures, scheduling systems, and documentation accuracy to improve service delivery.
Family Member Relocation Coordinator
United States Air Force
10.2017 - 01.2019
- Supported families during stressful transitions by providing essential administrative coordination and access to resources.
- Coordinated communications among military families, agencies, and multidisciplinary stakeholders to ensure seamless transitions.
- Facilitated agency communication to enhance service continuity and resolve issues promptly.
- Organized and managed documentation for program participants while ensuring accuracy and confidentiality.
Medical Records Technician
United States Air Force
07.2017 - 10.2017
- Processed, reviewed, and maintained medical records to ensure accuracy, completeness, and adherence to regulatory compliance.
- Managed electronic records systems, ensuring compliance with documentation procedures and safeguarding data integrity.
- Supported records retrieval operations and maintained data integrity across healthcare systems.
- Conducted release-of-information requests while adhering to HIPAA and military confidentiality standards.
Education
Bachelor of Arts - Human Resources Management
American Military University
Charles Town, WV05-2026
Skills
- Crisis management
- Case coordination
- Suicide prevention
- Records & Information Management
- HIPAA & Federal Regulatory Compliance
- Data analysis
- Electronic records
- Research & Records Retrieval
- Administrative & Technical Writing
- Microsoft Office Suite (Excel, Word, Outlook)
- Workflow coordination
- Interdisciplinary Team Collaboration
- Customer service
- Process improvement
Awards
- Airman of the Year — 319th Medical Group
- Airman of the Quarter — 319th Medical Group
References
Available upon request
Clearance
Eligible for federal security clearance based on prior VHA employment and military service.
Additional Qualifications
- Experienced in handling sensitive and confidential information in federal and healthcare environments
- Strong ability to learn new systems, databases, and federal platforms quickly
- Excellent written and verbal communication skills
- High attention to detail with proven accuracy in documentation and records management
- Ability to manage multiple priorities and meet strict deadlines in high-volume settings
- Typing proficiency: 60+ WPM
- Experience working with veterans, military families, and behavioral health populations
Timeline
Registration Specialist
WVU Medicine
01.2026 - Current
Behavior Technician
Family Insight
06.2025 - 01.2026
Expansion Manager
Ezer Health LLC
09.2024 - 01.2025
Advanced Medical Support Assistant
Veterans Health Administration
06.2023 - 09.2024
Medical Financial Operations Manager
United States Air Force
01.2021 - 12.2022
Medical Support Assistant
United States Air Force
01.2019 - 01.2021
Family Member Relocation Coordinator
United States Air Force
10.2017 - 01.2019
Medical Records Technician
United States Air Force
07.2017 - 10.2017
Bachelor of Arts - Human Resources Management
American Military University