Lori Williams
Selma,IN
Summary
Professional with strong background in registration management, adept at maintaining accurate records and providing exceptional customer service. Skilled in data entry, scheduling, and handling confidential information with integrity. Known for strong team collaboration, reliability, and adaptability to changing needs. Excels in fostering positive patient interactions and achieving results through efficient workflow management.
Overview
25
25
years of professional experience
Work History
Registration Specialist
IU Health Primary Care
12.2022 - Current
- Greet and register patients for appointments.
- Manage multiline phone system and direct calls to appropriate department.
- Order office supplies, keep inventory of supplies and medication samples.
- Scan and fax documents, keep office organized.
- Provide support for clinical staff by answering and directing nurse triage phone calls.
- Manage schedule for 7 providers.
- Managed scheduling of appointments, optimizing provider availability and patient flow.
- Facilitated patient registration processes to ensure efficient data collection and entry.
- Collaborated with healthcare teams to resolve patient inquiries and issues promptly.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
- Implemented new software systems for improved record management and accuracy.
- Led initiatives to enhance patient experience through effective communication strategies.
- Analyzed registration workflows to identify areas for improvement and streamline operations.
- Ensured compliance with regulatory requirements in all aspects of registration processes.
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Provided exceptional customer service to patients during registration, addressing concerns and answering questions promptly.
Registration Specialist
IU Health Ball Memorial Hospital/Ball State University
01.2015 - 01.2022
- Checking in patients and scheduling for future appointments.
- Managed multiline phone system.
- Took payments and placed charges on patient student financial accounts.
- Kept stats for labs and pathology reports.
- Report positive results for communicable diseases to the state.
- Scanned, copied and faxed paperwork, updated forms.
- Versatile coverage for other departments as needed.
- Trained new staff on registration protocols and best practices, enhancing team performance.
- Maintained a high level of confidentiality when handling sensitive patient data, adhering to HIPAA regulations.
Correspondence Specialist
Anesthesia Services, LTD.
01.2001 - 01.2015
- Handled daily accounts receivable processes.
- Oversaw timely, accurate processing of secondary insurance claims.
- Aided in the process of accurate reporting to collection agencies.
- Answered phones and used interpersonal e-mail to communicate with team members.
- Distribution of mail throughout the business office and hospital recovery rooms.
- Acted as a courier for physicians offices and hospitals.
Education
High School Diploma -
Blackford High School
Hartford City, IN05.1994
Some College (No Degree) - Accounting
Indiana Business College
Muncie, INSkills
- Working with Cerner, Word, Excel and Teams, Oracle
- Records organization and management
- Journal entries and reports and data entry
- Debit, Credits, cash handling and credit card processing
- Exceptional communication
- Patient registration
- Appointment scheduling
- Multiline phone management
- Inventory management
- Document scanning
- Clinical support
- Data entry accuracy
- HIPAA compliance
- Customer service excellence
- Staff training and development
- Problem resolution
- Time management
- Team collaboration
- Insurance verification
- Office organization
Timeline
Registration Specialist
IU Health Primary Care
12.2022 - Current
Registration Specialist
IU Health Ball Memorial Hospital/Ball State University
01.2015 - 01.2022
Correspondence Specialist
Anesthesia Services, LTD.
01.2001 - 01.2015
High School Diploma -
Blackford High School
Some College (No Degree) - Accounting
Indiana Business College