Lisa Chance

• Register accounts for radiation, chemo, oncology doctor visits and outpatient testing.

• Schedule accounts for upcoming visits

• Run daily reports

• Answer phones.

• Collect copays and coinsurance when applicable

• engage with patients, staff and physicians

• Worked well in a team setting, providing support and guidance.

• Proven ability to learn quickly and adapt to new situations.

• Register patients according to their visit; ER, Out/In patient, Ancillary or Surgical
• Pre-Register transfer patients
• Answer phone calls
• Interact with Doctors, Nurses and House Supervisors daily regarding orders, account status and patient information
• Verify insurance information and check eligibility
• Take payments for patient billing
• Maintained positive working relationship with fellow staff and management
• Maintained business records by updating customer information.

• Answer calls from all departments in the hospital
• Enter physician and nurse orders
• Start the process for admitted patients; orders, diets, ancillary tests
• Answer call lights and interact with patient and their families
• Order ER and office supplies
• Charge accounts for their visit and audit accounts for the billing department
• Run census, billing and patient reports daily.

• Process many types of medical claims
• Answer calls from employees and physicians regarding claims, benefits, complaints and claim status
• File audits
• Account champion to individual files.