Martha Nunez
Indiana University Health North Hospital
Indianapolis,IN
1
Certification
18
Years of experience
Detail-oriented, bilingual professional with strong organizational skills. Demonstrates solid work ethic, striving for minimal errors and timely completion of tasks. Exhibits grace and emotional intelligence while handling difficult situations.
Work History
Registration Specialist
3 Years 11 Months- Facilitate a fast-paced Pediatric Orthopedic, Sports Medicine, and Walk-in clinic flow in a timely manner. Maintain a clean lobby.
- Schedule appointments and interview patients for appropriate medical information.
- Manage pre-registration and EMR work queue.
- Process patient information to ensure maximum reimbursement and clinical outcomes.
Investigator Support Coordinator/Remote
11 Months- Advised investigator sponsors and affiliates of laboratory results, sponsor flags, and test cancellations.
- Monitored and resolved accession holds, keeping project managers updated on any delays to maintain project timelines.
- Documented service failures and escalated unresolved issues to management for timely resolution.
Administrative Assistant
5 Years 2 Months- Reviewed timecards in Kronos and processed biweekly payroll, ensuring timely and accurate compensation.
- Coordinated clerical support for 190+ Registered Nurses and Central Staffing Office.
- Compiled reports, distributed attendance letters, and organized files for clinical managers.
Special Investigations Unit Assistant
2 Years- Analyzed data and monitored trends in agents' runs of business to uncover fraud in the Puerto Rico market.
- Gathered and organized documents from company systems and public records, providing critical support for investigators in case development.
- Conducted customer quality calls to interview and document statements from involved parties.
- Organized investigative findings and created files containing supporting evidence.
Account Manager Recruiter
1 Year 1 Month- Managed relationships with existing clients and secured new business opportunities.
Bilingual Patient Representative
7 Months- Documented patient calls per FDA regulations, managed equipment orders, and followed up with patients to ensure resolution of issues.
- Scheduled urgent PSR visits and coordinated equipment deliveries to support patient needs.
- Supported patient service representatives by answering inquiries promptly.
Financial Consultant Call Center
3 Years 3 Months- Supported 70+ calls daily, identified customer issues, analyzed information, and delivered tailored solutions.
- Evaluated customer needs and recommended appropriate products and services for optimal satisfaction.
Education
California
Skills
Patient Registration
HIPAA compliance
Oracle Health (formerly Cerner)
Quality assurance
Timekeeping management
Certification
CMAA (NHA), 09/01/26, 11/30/28
LANGUAGES
English Fluent, Spanish Bilingual
VOLUNTEER EXPERIENCE
Court Appointed Special Advocate Volunteer, Indianapolis, IN, 2019, 2021, Visited/interviewed children and foster family members, attended court on behalf of children in foster care.
Timeline
Registration Specialist
Indiana University Health North Hospital
12.2022 - CurrentRead More
Investigator Support Coordinator/Remote
LabCorp Drug Development
07.2021 - 06.2022Read More
Administrative Assistant
Community Health Network
03.2016 - 05.2021Read More
Special Investigations Unit Assistant
CNO Services LLC, Kelly Services
03.2014 - 03.2016Read More
Account Manager Recruiter
Uni Staff Inc.
07.2012 - 08.2013Read More
Bilingual Patient Representative
Zoll Life Vest, Medix Staffing Contractor
11.2011 - 06.2012Read More
Financial Consultant Call Center
PNC Bank
07.2008 - 10.2011Read More
Los Angeles Harbor Community College
California
Read More