Emily Ochoa
418 Cripple Creek Alamo ,TX
Summary
My name is Emily Ochoa I am a sever. I am adept in multitasking and exceptional customer service, enhanced dining experiences through effective team collaboration and upselling techniques. Trained new hires, ensuring adherence to high standards. Excelled in conflict resolution, boosting customer satisfaction and sales. Demonstrated strong work ethic and communication skills, contributing to a positive and efficient dining environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Emily Ochoa
11.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
High School Diploma - Dental Assistant
The College Of Health Care Professions
1917 N Nolana Ave Ste 100,McAllen Tx 78504High School Diploma -
Pharr, San,Juan, Alamo-Southwest High School
300 E Javelina Dr,Pharr Tx 7857705.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Service prioritization
- Sales expertise
- Sales Techniques
- Quality Control
- Suggestive Selling
- Relationship Management
- Bill computation
- Reliability
- Multitasking
- Multitasking Abilities
- Team Leadership
- Problem-Solving
- Excellent Communication
- Decision-Making
- Teamwork and Collaboration
- Effective Communication
- Time Management
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- Organizational Skills
- Cleaning and sanitizing
- Active Listening
- Staff Training
- Team Collaboration
- Problem-solving abilities
- Upselling
- Task Prioritization
- Analytical Thinking
Certification
Dental assistant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Emily Ochoa
11.2022 - Current
High School Diploma - Dental Assistant
The College Of Health Care Professions
High School Diploma -
Pharr, San,Juan, Alamo-Southwest High School
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