Emily O'Dette
Summary
With several years in working customer service and guaranteeing customer satisfaction, while simultaneously researching restorative justice techniques and its implementation into society at Lewis University, I have excelled in the fields of communication and problem-solving. I am accustomed to working with all age groups and acting as a team player.
Overview
6
6
years of professional experience
Work History
Store Associate
Jewel-Osco
Shorewood, Illinois
07.2023 - Current
- Provided customer service both in-store and over the phone.
- Guided customers in locating merchandise and understanding store promotions.
- Handled refunds and complaints digitally and in-person to maintain customer satisfaction.
- Trained new associates on store policies and departmental procedures.
- Gathered, stored, and loaded groceries for customers in the drive-up service.
Crew Member & Trainer
Oberweis Ice Cream and Dairy Store
Plainfield, Illinois
02.2020 - 06.2023
- Trained new hires on procedures, register operations, and customer complaint resolution.
- Delivered exceptional customer service in-store and over the phone.
- Prepared and served ice cream and dairy products to customers.
- Took and input orders through the drive-thru, ensuring timely service.
- Operated cash registers, processing payments accurately and efficiently.
- Maintained cleanliness and organization of workstations and dining areas.
Education
Bachelor of Arts - Criminal Justice
Lewis University
Romeoville, IL05-2026
Skills
- Customer service
- Conflict resolution
- Associate training
- Data collection/analysis
- Team collaboration
- Problem solving
Timeline
Store Associate
Jewel-Osco
07.2023 - Current
Crew Member & Trainer
Oberweis Ice Cream and Dairy Store
02.2020 - 06.2023
Bachelor of Arts - Criminal Justice
Lewis University