EMILY OLIVARES
Edinburg,USA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go an extra mile to assist others with solving problems.
Overview
7
7
years of professional experience
Work History
Office Specialist
Southern smiles photography
Pharr, TX
07.2023 - 11.2023
- Handled customer inquiries and provided information about services offered.
- Answered and directed incoming calls to appropriate personnel.
- Performed general office duties such as filing, photocopying, faxing and scanning documents.
- Completed data entry tasks accurately and efficiently utilizing various software programs.
- Assisted in organizing and maintaining digital photo archives for easy retrieval.
Front Desk Receptionist
Dr. Duran & Associates
Pharr, TX
05.2021 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues promptly, notifying supervisor immediately for escalated problems to ensure swift resolution.
- Maintained files and records by implementing effective filing systems, enhancing organization and accessibility.
- Collected room deposits and payments at the front desk to ensure accurate accounting.
Server
Stars
San Juan, TX
05.2017 - 12.2017
- Cultivated strong relationships with regular customers to enhance their dining experience.
- Utilized POS system to efficiently process orders, manage bills, and ensure timely service of complimentary items.
- Cultivated warm relationships with regular customers.
- Cleared used dishes from tables and reset them for new guests. to keep dining room and work areas clean.
- Maintained accurate register through diligent billing, payment processing, and cash management practices, ensuring financial integrity.
- Refilled kitchen supplies and dining materials to maintain service efficiency., trays and delivery bags.
Education
Certificate - Office Specialist
South Texas College
McAllen, TXSkills
- Customer service
- Front desk operations
- Office administration
- Scheduling appointments
- Data management tools
- Computer Proficiency
- Attention to detail
- Time management
- Organizational mastery
- Multitasking abilities
- Cash handling
- Team collaboration
- Positive Attitude
- Energetic
- Office administration
- Scheduling appointments
Languages
- Spanish
- English
Timeline
Office Specialist
Southern smiles photography
07.2023 - 11.2023
Front Desk Receptionist
Dr. Duran & Associates
05.2021 - 08.2021
Server
Stars
05.2017 - 12.2017
Certificate - Office Specialist
South Texas College